Technology Manager - Operations Support, Global Distribution Technology

Description & Requirements

Who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this team

The Global Distribution Technology org supports Lululemon's distribution centers across North America and globally. This org is responsible for supporting the second largest labor force in the company! Distribution technology org drives warehouse optimization and transformation initiatives to meet the growing needs of the business. The org is looking for a highly motivated leader for its operation support group that focuses on the day-to-day warehouse management operations driving all user activities and material handling automation within Lululemon's warehouses. This position plays a key role in the stabilization of the warehouses with a strong focus and commitment to drive operational efficiency and using data-driven approaches to address system and process issues.

Core Responsibilities:

• Responsible for driving the roadmap and technical vision for the team
• Lead a team of application and hardware engineers, analysts and partner closely with business/operations stakeholders and software vendors across multiple work streams simultaneously.
• Employ continuous improvement methodologies across own team (e.g. quantify impacts to customer first, eliminate waste, increase productivity, iterate quickly, shorten feedback loop, create relevant KPIs)
• Ongoing support for the incidents/errors and call out handling from stakeholders. Co-ordinate and communicate effectively to all stakeholders on critical production issues
• Identify recurring issues and work with partners to provide temporary and permanent solutions
• Data driven approach to measure and quantify current system and operational challenges and be able to guide the team and operational users on system and process improvements
• Guide teams toward best practices and champions and enforces software development and operational support processes
• Lead workforce strategy, planning, hiring and onboarding
• Create training opportunities for team to learn the latest technologies and methodologies
• Ensure the right skills are being used to solve the right problems across your team.

Qualifications:

• Proven track record of delivering and supporting complex systems with hands-on experience ranging from designing and architecting, building for scale and testing for performance.
• Possess strong team management skills with excellent analytical and problem-solving skills. Creative problem solver possessing the ability to measure and improve products and processes
• Self-starter with the ability to make independent decisions and the judgment to know when to seek guidance
• Excellent communication and interpersonal skills with a proven ability to work under pressure and during critical production issues
• 8+years of work experience in information technology with a solid experience working on Manhattan warehouse management system
• Strong experience with managing 24/7 production support
• Strong knowledge and hands on experience with tools and resources for monitoring and troubleshooting
• Experience with Cloud Services and RDS a plus
• Willing to travel to warehouse sites on a needed basis

Must haves:

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Technical leader with a bias towards action and the ability to drive consensus.
• Communicates with honesty and kindness, and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn't take themselves too seriously.

compensation and benefits package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this position is from $145,700-$191,200annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

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