Senior Service Engineer IS, Server Virtualization *Virtual*

Job Description

Senior Service Engineer IS, Server Virtualization

Join a team that sits at the heart of our on-premises infrastructure. You'll own the reliability, performance, and lifecycle of our enterprise virtualization platforms that host mission critical clinical and business applications. We run the virtualization platforms (VMware vSphere (vCenter/ESXi) and Microsoft Hyper V/Failover Clustering across multiple datacenters and edge sites) that power critical clinical and business services, and we're on a mission to make them smarter, faster, more secure, and more resilient. Here, you'll work with passionate engineers who believe in automation first, embrace modern observability, and are exploring AI to transform operations. You'll have the autonomy to solve complex problems at scale, the support of peers across networking, storage, and security, and the satisfaction of knowing your work directly impacts caregivers and patients every day. If you thrive on technical depth, continuous improvement, and meaningful collaboration, this is where you can make a real difference.

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we Providence know that to inspire and retain the best people, we must empower them.

Providence supports 100% virtual work for residents located in the following areas:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas: Lubbock
• Texas: Levelland
• Texas: Plainview

What you'll do:

• Own the reliability, performance, capacity, and lifecycle of VMware vSphere (vCenter/ESXi) and Microsoft Hyper-V/Failover Clustering platforms.
• Design and implement automation-first workflows for provisioning, configuration, patching, upgrades, and compliance.
• Build and evolve observability (metrics, logs, traces, SLOs/error budgets) to drive data-informed operations.
• Improve resilience and security (HA/DR patterns, backup/restore validation, hardening, least privilege, segmentation).
• Partner with networking, storage, and security teams to deliver performance and availability at scale across datacenters and edge sites.
• Lead incident response and post-incident learning; reduce toil through runbooks and self-healing.
• Evaluate and adopt AI-assisted operations and emerging platform capabilities.
• Document architecture, standards, and runbooks; mentor engineers and champion best practices.

What you'll bring:

• Extensive experience operating vSphere (vCenter/ESXi) and/or Hyper V/Failover Clustering in production at scale.
• Proficiency with automation/tooling (e.g., PowerShell/PowerCLI, Python, desired-state or IaC patterns).
• Hands on with observability platforms and SRE concepts (SLOs, error budgets, capacity modeling).
• Strong understanding of networking, storage, security fundamentals in virtualized environments.
• Experience with resilience engineering (HA, DR, failover testing) and lifecycle management (patching/upgrades).
• Bias for collaboration, ownership, and continuous improvement.
• Healthcare/regulated environment experience is a plus; a passion for caregiver and patient impact is essential.

Required qualifications:

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 5 or more years of related experience
• Experience in automation, specifically related to deployment, recovery, or other manual processes
• Experience with n-tier solutions
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• Experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred qualifications:

• Experience in a Healthcare environment
• 5 or more years of experience working with server virtualization technologies
• 3 or more years of hypervisor management experience
• 3 or more years of server hardware management experience
• 3 or more years of server monitoring experience
• 3 or more years of server capacity and performance management experience
• 3 or more years of hands-on automation experience.

Salary Range by Location:

• AK: Anchorage: Min: $61.31, Max: $104.39
• AK: Kodiak, Seward, Valdez: Min: $63.91, Max: $108.82
• California: Humboldt: Min: $63.91, Max: $108.82
• California: Northern California - Except Humboldt: Min: $71.70, Max: $122.09
• California: Southern California: Min: $63.91, Max: $108.82
• Montana: Except Great Falls: Min: $49.36, Max: $84.05
• Montana: Great Falls: Min: $46.76, Max: $79.62
• Oregon: Non-Portland Service Area: Min: $57.16, Max: $97.32
• Oregon: Portland Service Area: Min: $61.31, Max: $104.39
• Texas - Lubbock, Levelland, Plainview: Min: $46.76, Max: $79.62
• Washington: Western: Min: $63.91, Max: $108.82
• Washington: Southwest - Olympia, Centralia: Min: $61.31, Max: $104.39
• Washington: Clark County: Min: $61.31, Max: $104.39
• Washington: Eastern: Min: $54.56, Max: $92.89
• Washington: Southeastern: Min: $57.16, Max: $97.32

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Us

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.