SAP Junior Technical Support Engineer

Position: SAP Junior Technical Support Engineer

Duration: 12 Months

Location: Location: Cayce, SC (Hybrid 4 Days onsite)

Project Description:

The South Carolina Department of Public Health is dedicated to helping people live healthy lives in healthy communities. With more than 2,250 employees in 78 offices across the state, S.C. DPH has a diverse team of employees who are leaders in their fields and share a passion for making a difference. This position is associated with efforts to modernize supporting systems and environments associated with Finance and Operations (FAO) and a focus on Human Resources (HR) supported by the Office of Information Technology (OIT).

As the state agency charged with promoting and protecting South Carolina's public health and environment, S.C. DPH has a legacy of attracting and retaining talented individuals who want to build rewarding and successful careers doing work that touches people's lives every day.

Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed. Candidates must also be able to form productive working relationships with individuals from diverse backgrounds and at all organizational levels.

Scope of the project:

Due to the volume of agency financial and administrative systems that need to be migrated to agency standard platforms, upgrade and streamline upgrade aged components, and modernization efforts, additional staff is needed to support these efforts and system implementation. The team will work to align business needs with current and future state to ensure systems are set up and supported following industry best practices to ensure strategic initiatives and compliance with federal and state regulatory laws and ensure business continuity.

Required Skills:

• Hands-on experience with SAP ECC (SCEIS) HR modules, including system configuration, testing, and troubleshooting to optimize SAP HR system workflows to support automation and reduce manual processes.
• Working knowledge of state HR/payroll processes, data privacy standards (e.g., HIPAA, FLSA), and regulatory compliance frameworks.
• Strong skills in data validation, integrity monitoring, and issue resolution across HR systems.
• Advanced reporting and dashboard development using SAP tools, Excel, and Power BI.
• Proficient in Microsoft Office products (Word, Excel, PowerPoint, Visio) and collaborative tools (SharePoint, OneDrive, Teams).
• Experience with role-based access control (RBAC) and position-driven system access configuration.
• Strong problem-solving and troubleshooting skills, with the ability to identify root causes and implement sustainable solutions.

Preferred Skills:

• Experience with industry standard information security practices
• Written and verbal communication skills
• Understanding of IT development and implementation projects
• Proficient in creating and maintaining technical documentation, including configuration records, SOPs, and user guides.
• Familiarity with IT security standards and compliance frameworks, including NIST 800-53, FISMA, and SC InfoSec policies.

Daily Duties / Responsibilities:

• The SAP HR Systems Technician plays a vital role in configuring, maintaining, and enhancing the South Carolina Department of Public Health's Human Resources systems, with a primary focus on the SCEIS SAP ECC platform and other agency HR-related systems. This position is responsible for implementing system configuration changes, optimizing workflows, improving data quality, and supporting reporting needs based on technical capabilities and business requirements.
• Working closely with HR, IT, and Finance teams, the technician ensures that system functionality aligns with operational goals and compliance standards. The role involves hands-on configuration, testing, documentation, and support of SAP HR modules, as well as identifying and implementing workflow-driven solutions to reduce manual processes and improve data integrity.
• With a strong emphasis on technical problem-solving, system optimization, and data-driven reporting, this position is essential to the successful modernization and efficiency of HR operations.

Key Responsibilities

• System Configuration & Workflow Optimization
• Configure and maintain SAP ECC HR modules within the SCEIS platform to support evolving business needs.
• Recommend and implement workflow-driven solutions to reduce manual data entry and streamline HR processes.
• Identify system capabilities and limitations to propose creative, system-based solutions for HR modernization.
• Collaborate with HR and IT to design position-based access controls and ensure appropriate data access across roles.
• Maintain system protocols and configuration documentation to support change management and audit readiness.

1. Testing & Implementation

• Execute unit, integration, and user acceptance testing (UAT) for system changes, enhancements, and patches.
• Support production rollouts and ensure minimal disruption to HR operations.
• Troubleshoot and resolve system issues, escalating complex problems as needed.

1. Data Quality & Reporting

• Monitor and improve data accuracy and integrity across HR systems.
• Develop and maintain reports and dashboards using SAP tools, Excel, and Power BI.
• Compare data across systems to identify inconsistencies and recommend corrective actions.
• Support audit and compliance reporting requirements.

1. Documentation & Support

• Create and maintain technical documentation, including configuration records, SOPs, and user guides.
• Provide technical support to HR users and assist with training on new system features or workflows.
• Update SharePoint and other collaboration tools with relevant system documentation and resources.

1. Collaboration & Communication

• Work closely with HR, IT, and Finance departments to align system functionality with business needs.
• Participate in cross-functional meetings to gather requirements and provide technical input on system capabilities.
• Assist with the development of policies and procedures related to system security and data classification in alignment with NIST 800-53, FISMA, and SC InfoSec standards.

1. Project & Change Support

• Contribute to HR system modernization projects by implementing technical solutions and supporting project deliverables.
• Create and manage work requests in the ticketing system (e.g., DevOps) to track system changes and enhancements.
• Support risk mitigation strategies and ensure compliance with IT security and development standards.
• Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection.
• The candidate will work closely with the Assigned Manager to identify, prioritize, and schedule workload and implementation to IT standards and procedures. The candidate will work closely with Human Resource staff, OIT, and subject matter experts for the system design and testing.
• This will also include compliance to DPH security policy/procedures as well as integrating systems, when possible, to streamline staff workflows, user security, and data correction.

Module support of the project.

• DPH will require that selected personnel sign the DPH confidentially agreement and/or Business Associate (BA) agreement if applicable. All web services must be secure.
• DPH will not accept any offers including an "up-lift" charge. The rate paid per consultant must not exceed the maximum rate established for this position described in the State contract terms.
• Contractors must be onsite during each week throughout the term of the contract.
• Follow agency IT Standards, policies, and procedures to include documentation.
• All source code (compiled and un-compiled) will become the sole property of the South Carolina Department of Health and Environmental Control.
• Any source code, data, product, or functionality resulting from this SOW or previously owned/developed by DPH will remain the sole property of DPH and is not to be incorporated into the core product of any vendor's application.
• Any modifications and interfaces developed under said contract will be not be used by the contractor for any independent project of the contractor or published or publicized by the contractor without written permission of DPH.
• DPH has the final say on all programming choices.

DPH Support:

• All required information including formulas, data, and mechanisms to check output.
• Staff to assist with any application or data questions.
• Conference rooms and scheduling for any application demos.
• Workstation and required software.