Support Engineer (DDI)

  • Chicago, IL
  • Posted 4 hours ago | Updated 4 hours ago

Overview

Remote
Hybrid
Up to $40
Contract - W2
No Travel Required

Skills

Infoblox
DHCP
DNS
IP Address Management
IP
ServiceNow
Data Centers
Network

Job Details

Position: Support Engineer (DDI)

Location: Chicago/Houston (Hybrid or Remote)

Duration: 11+ Months

JD:

Top 3 skill sets required for this role:

  1. Infoblox experience. At least 2 years
  2. DNS and DHCP experience
  3. SNOW experience

Nice to have skills or certifications:

  1. Active Directory experience

The Support Engineer will work within DDI Operations (DNS, DHCP, IP provisioning).

Day to Day responsibilities may include:

  • Utilizing Infoblox as a DNS/IPAM management solution
  • Create/Maintain DNS records, including A, CName, MX, TXT, DKIM, and SPF type records
  • Manage IPAM data consisting of 3 data centers, plenty of subnets, and ensuring data is applied consistently and correctly for all requests.
  • Troubleshoot any issues Developers and App Support Teams encounter in regards to DNS.
  • Experience in Infoblox Network Insight is a plus

Other responsibilities encountered may include:

  • Working within Network Insight
  • Reclaim IPs and Subnet Deletions
  • Condense Discovered Data within the Infoblox appliance, and make corrections to the live database as needed.

Applicants should:

  • Have Experience in change management processes. Familiarity with ServiceNow ticket management platform is a plus.
  • Be comfortable with being part of an on-call rotation for teams and be available to jump in and assist on-demand.
  • Be able to work in a team atmosphere, able to learn quickly, and be a self-motivator.
  • Have solid documentation skills and be able to follow the ITIL Change Management process.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans

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