Service Desk Consultant

Requirements:

• 3 or more years of experience in help desk support, troubleshooting, and IT support workflows
• Experience in Zendesk ticketing system and request resolution tracking
• Experience in supporting licensing or regulatory systems, especially in healthcare or government
• Experience with configuration and administration of system settings and user roles
• Experience in documenting system changes and maintaining records in SharePoint
• Experience with application support tools such as ServiceNow or similar platforms
• Strong written and verbal communication skills for internal documentation and user support

Responsibilities:

• Resolve all assigned Zendesk and LARS support tickets within defined SLAs
• Proficiency in implementing and documenting system changes accurately and promptly
• Proficiency in managing user account tasks like resets, role changes, and workflow updates
• Proficiency with collecting requirements and providing timelines for requested system changes
• Proficiency in collaborating with QA and trainers for adequate testing before deployment
• Proficiency with logging all changes in the Application Change Log and storing documents in SharePoint
• Communicate clearly and consistently with requestors and team members throughout the change process

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.