IT Process Analyst Ld

For this contractor assignment, this contractor will be supporting program initiatives and will be a part of the Organizational Change Management (OCM) efforts. They will be a dedicated implementor on local initiatives that require change management. They'll be responsible for assessing impact, communicating effectively, addressing resistance, and ensuring employee adoption of new processes, systems, or structures, by facilitating a smooth transition during major organizational transformations. They'll interact closely with stakeholders and peers to define an OCM approach to changes initiated by the organization. In addition, they'll lead continuous improvement efforts related to change management standards, processes, and procedures; leverage strong negotiation skills to bring multiple parties together towards a common goal; and interact, present, consult and effectively challenge people across multiple layers of management. Successful individuals in this role have proven their ability to multitask in a fast-paced, undefined environment while simultaneously guiding others.

- Evaluates performance and quality for assigned areas of responsibility and makes recommendations for continuous process improvement.

- Coordinates and implements process improvements based on industry standard best practices and/or regulatory compliance and enforces guidelines.

- Creates, oversees and coordinates the implementation and maintenance of multiple processes and toolsets.

- Conducts post-implementation reviews and creates metrics to determine success of new or enhanced processes.

- Remains current on technology direction, industry directions and best practices, as well as regulatory standards.

- Provides roadmap alignment to projects.

- Acts as an escalation point for analysis questions, and creates and shares analysis templates and methods.

- Bachelor's Degree or higher in a Business or Technical discipline (e.g., Computer Science, Software Engineering, Math) and a minimum of six years of work experience in technical infrastructure, IT Process design/process improvement or IT Project Management positions

- In lieu of a Bachelor's degree, a minimum of eight years of related work experience in technical infrastructure, IT process design/process improvement or IT project management position.

- Change Management Methodologies - Current or past experience applying and executing Organizational Change Management principles

- Communication - Demonstrated experience with effective communication to varying levels of leadership

- Relationship building - Proven ability to influence across multiple disciplines and levels to drive decision making

- Planning - Ability to plan, execute, and monitor change management activities within project timelines

- Analytical skills - Ability to assess change impacts, identify risks, and develop mitigation strategies

Preferred Skills:

- Knowledge and experience with Planview products, including Project Place and Portfolios

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.