Technical Support Engineer

Overview

Hybrid
Depends on Experience
Contract - W2
50% Travel

Skills

Technical Support
ITIL
Help Desk

Job Details

Job Title: Technical Support Engineer Location: Orlando, FL - Hybrid
To be successful in this role, you will need:
  • Technical background and ability to learn and absorb technology quickly.
  • Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.
  • The ability to communicate effectively with people at all levels.
  • The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
  • The ability to work as part of a team and on their own initiative.
Skills:
"must have non-negotiable" skill sets
  • Technical background and ability to learn and absorb technology quickly.
  • Great written and verbal communication skill.
  • Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.
  • The ability to communicate effectively with people at all levels.
  • The ability to have difficult conversations with customers.
  • The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
  • Basic understanding of ITIL Skills and business processes.
  • 2 - 4 years working within an IT environment
  • The ability to work as part of a team and on their own initiative.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.