Senior Service Now Consultant

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 8 Month(s)
No Travel Required

Skills

Agile
Asset Management
CMDB
Incident Management
Integration Experience
ITIL
JavaScript
Knowledge management
ServiceNow

Job Details

Position Title : Senior Service Now Leader

Job Location : Newark, NJ (Hybrid)

Must have Skills/Attributes

Agile, Asset Management, CMDB, Incident Management, Integration Experience, ITIL, JavaScript, Knowledge management, ServiceNow

Nice to have Skills/Attributes: ServiceNow ITOM

Position Description

Preferred Certifications:

  • ServiceNow Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS) certification (e.g., ITSM, ITOM, HRSD)

Required Skills:

  • Hands-on ServiceNow administration and development experience (5 Years)
  • Strong understanding of ITIL processes and best practices (5 Years)
  • Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio (5 Years)
  • Experience with ServiceNow integrations using REST/SOAP web services
  • Strong analytical skills and ability to translate business requirements into technical solutions
  • Strong stakeholder management and collaboration skills
  • Ability to prioritize and manage multiple projects simultaneously
  • Excellent written and verbal communication abilities

Preferred Skills:

  • Experience with ITOM Discovery, Event Management, or Performance Analytics
  • Knowledge of Agile/Scrum methodologies

Job Duties:

  • Platform Administration: Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management
  • Custom Development: Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality
  • System Integrations: Develop and maintain API based integrations between ServiceNow and other enterprise systems
  • Process Optimization: Partner with IT and business teams to refine workflows, automate processes, and improve service delivery
  • Security & Compliance: Implement role-based access controls, monitor platform performance, and ensure compliance with security policies
  • Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption
  • Documentation & Training: Produce technical and user documentation; provide training to system users and administrators

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.