Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Job Details
Job Description:
Our client is seeking a dedicated and professional Member Enrollment Coordinators (MEC's) to join their dynamic team in a fast-paced Contact Center environment. The primary role of the MEC is to assist members with copay assistance enrollment, manage case questions, and address requests and concerns effectively. This position is crucial for providing high-quality service and ensuring first-call resolution. The ideal candidate will be instrumental in maintaining professional standards and contributing to the overall efficiency of operations.
Responsibilities:
Qualifications:
Pay Range: $17.00 - $19.00
This is a fully remote role and can be performed from an approved location.
Our client is seeking a dedicated and professional Member Enrollment Coordinators (MEC's) to join their dynamic team in a fast-paced Contact Center environment. The primary role of the MEC is to assist members with copay assistance enrollment, manage case questions, and address requests and concerns effectively. This position is crucial for providing high-quality service and ensuring first-call resolution. The ideal candidate will be instrumental in maintaining professional standards and contributing to the overall efficiency of operations.
Responsibilities:
- Handle inbound and outbound calls to assist members with enrollment processes and resolve inquiries.
- Ensure the provision of high-quality service and achieve first-call resolution for all member interactions.
- Maintain accuracy and consistency in communication, ensuring all member information is verified and up-to-date.
- Utilize CRM software to record details of inquiries, comments, and interactions as well as to verify member data for enrollment completion.
- Escalate unresolved cases and any pending member grievances to the appropriate channels for timely resolution.
- Work diligently on assigned queues and/or cases as directed by call center leadership to meet operational standards.
- Participate in ongoing training and development sessions to enhance job performance and maintain knowledge of industry standards and technology advancements.
- Ensure compliance with all confidentiality agreements and legal requirements, particularly HIPAA.
Qualifications:
- High School Diploma or GED required.
- Minimum of 1 to 2 years of experience in a contact center or customer service environment.
- Strong verbal and written communication skills with professional phone demeanor.
- Proven ability to handle confidential information with discretion and adherence to privacy laws.
- Basic computer navigation skills and the ability to manage multiple screens simultaneously.
- Experience with Salesforce or similar CRM software is preferred.
- Certification as a Pharmacy Tech (CPhT) or experience in healthcare customer service is a plus.
- Bi-lingual abilities in English and Spanish are highly advantageous.
- Must have a reliable high-speed internet connection suitable for handling work-related tasks effectively.
- Ability to work in a structured remote environment, ensuring a distraction-free workspace.
Pay Range: $17.00 - $19.00
This is a fully remote role and can be performed from an approved location.
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