Desktop Support Technician

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 4 Month(s)

Skills

Desktop Support Technician
Dell
HP
Disk Imaging
MS Office 365
SCCM
SCSM
Microsoft SCCM
Microsoft Outlook
Microsoft Office
Microsoft SCSM
Microsoft Windows
Issue Tracking
Laptop
Migration
Inventory Management
Web Applications
System Imaging
Software Troubleshooting
Computer Hardware
Workflow

Job Details

Role: Desktop Support Technician

Location: Newark, NJ Onsite

Duration: 4 Months

Interview: Face2Face Only

Work Arrangement: Onsite

Agency needs to upgrade all systems to Windows 11, to image devices, install software upgrades, set up automatic upgrades and troubleshoot. Also, will need to configure and rollout new dives to replace EOL equipment.

Note: This role is onsite.

Responsibilities:

Hardware inventory management

Equipment imaging

Software installation

Windows 11 upgrades

Rollout equipment

User migration

Hardware/software troubleshooting and maintenance

Other duties as assigned by supervisor

Knowledge of PC/Laptop hardware, MFD (Xerox preferably), Windows 10/11 OS, Microsoft Office suite desktop applications, MS365 web applications, SCCM imaging technologies, communication skills.

Skill Required / Desired Amount of Experience

Dell/HP PC hardware configuration and troubleshooting skills Required 4 Years

Windows 11 OS configuration and troubleshooting skills Required 4 Years

MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution) Required 4 Years

Knowledge of SCCM for computer imaging (for device configuration) Required 4 Years

Knowledge of SCSM for trouble ticket resolution and workflows Required 4 Years

Xerox multifunctional device familiarity Required 4 Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.