Overview
On Site
$20 - $30
Full Time
Skills
Technical Support
Job Details
ay-to-Day Responsibilities
- Provide remote support to corporate employees and retail store locations, averaging 30 calls per day (approximately 600 per month)
- Support typical store setups with printers, wireless access points, and desk phones
- Remote into systems using tools such as Dameware and RDP
- Perform basic network troubleshooting steps (device reboots, IP checks, ping tests) prior to escalation to vendors or ISPs
- Troubleshoot ISP and network connectivity issues including modems, SonicWall firewalls, PoE switches, VPN access, and basic internal application support
Requirements
- 1+ years of IT support experience
- Basic windows support active directory, password resets, account lockouts, security group permissions, basic email support
- Basic understanding and experience with networking; genuine interest in continuing to learn networking fundamentals.
- Ping tests understand what ping tests tell them, traceroute, IP configuration/understand how Ips work, login issues, machine builds and configurations.
- Experience supporting network and local printers
Technology
-Windows environment (Marketing team uses Mac); M365 & Google
- Mobile device management - Intune
- Networking - ISP modems, SonicWall firewalls, PoE switches, wireless access points
- Remote support - Dameware and RDP
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