Help Desk Support Technician

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 8 Month(s)

Skills

Help Desk
IT Support
Troubleshooting
ServiceNow
Ticketing Systems
Active Directory
CompTIA A+
Network+
criminal justice
AnyDesk
Remote Desktop
Zendesk
Windows OS
Microsoft 365
TeamViewer

Job Details

Help Desk Support Technician

Location: Tallahassee, FL
Duration: 8+ Months (October 24, 2025 June 30, 2026)
Extension: One (1) year renewal option (up to 12 months)

< data-start="328" data-end="353">About the Role</>

We are seeking a Help Desk Support Technician to join our team in Tallahassee, FL. This role serves as the first line of communication for end users and the project team, providing Tier 1 technical support across hardware, software, and network-related issues.

This is a hands-on, customer-focused position ideal for professionals who thrive in fast-paced, service-oriented IT environments.

< data-start="768" data-end="797">Key Responsibilities</>

  • Provide Tier 1 software, hardware, and network-related support.

  • Follow documented procedures and checklists to assist users with technical issues.

  • Log and track issues using a ticketing system (e.g., ServiceNow, Zendesk).

  • Monitor queues (tickets, phone, email, etc.) to ensure timely response.

  • Escalate issues to Tier 2 technical teams when needed.

  • Communicate status updates and resolutions to end users.

Note: The Help Desk operates 24x7. Shift schedules and durations may vary weekly, and holiday coverage may be required.

< data-start="1380" data-end="1412">Required Qualifications</>

  • Bachelor s or Master s degree in Computer Science, Information Systems, or related field
    (OR four years of equivalent work experience)

  • 1+ year of experience in a Help Desk or IT Support role

  • 1+ year of experience troubleshooting software, hardware, mobile, and network issues

  • 1+ year of experience using ticketing systems (ServiceNow, Zendesk, etc.)

  • Proficiency with Windows OS, Microsoft 365, and common desktop applications

  • Strong troubleshooting skills for desktops, laptops, printers, and mobile devices

  • Experience installing and maintaining third-party applications

  • Familiarity with remote support tools (TeamViewer, AnyDesk, Remote Desktop)

  • Excellent communication, problem-solving, and customer service skills

Note: Candidates must successfully complete a Level II Background Check.

< data-start="2294" data-end="2327">Preferred Qualifications</>

  • Experience supporting systems in a criminal justice or secure environment

  • Experience in a technical call center environment

  • Familiarity with Active Directory (account management and password resets)

  • Certifications such as CompTIA A+, Network+, or equivalent

  • Experience documenting technical solutions in a knowledge base or internal wiki

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Radise International LLC