ServiceNow FSM Developer

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: ServiceNow FSM Developer
Location: Dallas/Atlanta/New Jersey
Job Type: Contract
Experience Level: Senior
Industry: Telecom (Preferred) Job Summary:
We are seeking a skilled and motivated Senior ServiceNow FSM Developer to join our team. The ideal candidate will have hands-on experience in implementing and customizing ServiceNow Field Service Management modules. Experience in the telecommunications domain is a strong plus.
Key Responsibilities:

• Design, develop, and implement solutions within the ServiceNow FSM module.
• Customize FSM workflows, dispatch rules, work order management, and mobile configurations.
• Integrate FSM with other ServiceNow modules (e.g., ITSM, CSM) and third-party systems.
• Develop and maintain technical documentation, including design specifications and test plans.
• Troubleshoot and resolve issues related to FSM configurations and customizations.
• Stay updated with the latest ServiceNow releases and features, especially in FSM.

Required Skills & Qualifications:

• 5 years of experience in ServiceNow development, with at least 2 years focused on Field Service Management.
• Strong understanding of FSM components: work orders, assignments, dispatching, skills management, and mobile app.
• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, etc.).
• Experience with ServiceNow Studio, Flow Designer, and IntegrationHub.
• Familiarity with Agile/Scrum methodologies.
• ServiceNow Certified Application Developer or FSM certification is a plus.

Nice to Have:

• Experience working in or with telecommunications companies.
• Knowledge of telecom field operations, asset tracking, and workforce management.
• Exposure to ServiceNow ITSM module in addition to FSM.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and in a team-oriented environment.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.