Level II Desktop Engineer

Overview

On Site
USD25 - USD27
Contract - W2

Skills

Level II Desktop Engineer

Job Details

job summary:

As a Level 2 Desktop Engineer, you will provide advanced technical support for desktop hardware, software, and network-related issues. You will handle escalated support tickets, perform troubleshooting, and maintain the organization's computing resources. This role requires strong problem-solving skills and a deep understanding of IT systems, including SaaS management.




location: Washington, Washington, D.C.

job type: Contract

salary: $25 - 27 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:


  • Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues.
  • Respond to and manage escalated support tickets, ensuring timely resolution.
  • Install, configure, and maintain software and hardware components.
  • Assist in the setup and support of network-related issues.
  • Document support processes and resolutions in the ticketing system.
  • Collaborate with other IT teams to resolve issues and improve support processes.
  • Maintain knowledge of current IT trends and technologies.
  • Administer and manage M365 services, with a focus on Teams, SharePoint, and OneDrive.
  • Mentor and train junior support staff.
  • Participate in IT projects and initiatives, contributing technical expertise.


qualifications:


  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 2-4 years of experience in desktop support or a related IT role.
  • Strong understanding of computer hardware, software, and networks.
  • Experience with M365 administration, specifically Teams, SharePoint, and OneDrive.
  • Ability to troubleshoot and resolve advanced technical issues.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience with Mac support and troubleshooting or experience with Jamf a plus.
  • Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.


skills:

  • Windows operating systems
  • Active Directory
  • Microsoft Office Suite
  • Remote desktop tools
  • Network troubleshooting
  • Hardware diagnostics and repair
  • ITIL framework
  • SaaS management (M365, Jamf)




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.