Overview
On Site
$65 - $68 hr
Contract - W2
Contract - Independent
Contract - 12+ mo(s)
Skills
PROGRAM MANAGER
PROJECT MANAGER
SERVICE READINESS MANAGER
SERVICE PROGRAM MANAGER
CUSTOMER SUPPORT PROGRAM MANAGER
POST SALES PROGRAM MANAGER
POST SALES
AFTER SALES
CUSTOMER SUPPORT
TECHNICAL SUPPORT
SERVICE READINESS
SUPPORT OPERATIONS
AFTERMARKET OPERATIONS
NEW PRODUCT INTRODUCTION
NPI
PRODUCT LAUNCH
PRODUCT READINESS
CROSS FUNCTIONAL
STAKEHOLDER MANAGEMENT
SERVICE PLANNING
SUPPORT PLANNING
PROCESS IMPROVEMENT
OPERATIONAL EXCELLENCE
CONTINUOUS IMPROVEMENT
CONSUMER
CONSUMER ELECTRONICS
HARDWARE
REALITY LABS
AR
VR
VIRTUAL REALITY
AUGMENTED REALITY
Job Details
Payrate: $65.00 - $68.00/hr.
Summary:
The Post Sales Operations (PSO) group is seeking a highly skilled and motivated Service Readiness Program Manager to join the Service Planning & Strategy team. The Post Sales Operations group oversees customer support operations for all Reality Labs products. The Service Readiness Program Manager has the responsibility to support organizational operations and service readiness as Reality Labs launches new cutting-edge products. The ideal candidate is skilled at leading projects end-to-end, cross-functional collaboration, and operational excellence in customer support and support readiness as well as being able to navigate complex project landscapes and drive continuous improvements across the organization.
Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Pay Transparency: The typical base pay for this role across the U.S. is: $65.00 - $68.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying STOP to messages or by contacting .
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our
#AditiConsulting
#25-22904
Summary:
The Post Sales Operations (PSO) group is seeking a highly skilled and motivated Service Readiness Program Manager to join the Service Planning & Strategy team. The Post Sales Operations group oversees customer support operations for all Reality Labs products. The Service Readiness Program Manager has the responsibility to support organizational operations and service readiness as Reality Labs launches new cutting-edge products. The ideal candidate is skilled at leading projects end-to-end, cross-functional collaboration, and operational excellence in customer support and support readiness as well as being able to navigate complex project landscapes and drive continuous improvements across the organization.
Responsibilities:
- Manage End-to-end Programs: Lead end-to-end customer support program management activities for new product introductions, ensuring readiness of support operations prior to product launch.
- Drive Project Execution: Develop and maintain comprehensive project plans, timelines, risk management strategies, and Key Process Indicators (KPIs) to drive successful execution against goals.
- Drive Cross-functional Collaboration: Partner cross-functionally with customer support, engineering, product management, sales, and other teams to align objectives, maintain launch schedules, and ensure timely delivery of milestones.
- Use Data to Define Solutions: Advocate for customer-centric solutions by defining customer support requirements and leveraging data-driven customer and industry insights
- Resolve Risks: Identify risks and roadblocks to product launch, lead resolution efforts, and facilitate team collaboration to execute on action items efficiently.
- Support Operational Processes: Support operational improvements and efficiencies across product support planning, design processes, and overall support capabilities.
- Evaluate Program and Operational Performance: Establish metrics to evaluate program and operational performance, regularly communicate progress, and identify opportunities for enhancement and optimization.
- Maintain Post-Launch Performance: Track product performance post-launch, implement lessons learned, and drive continuous process improvements for future product introductions.
Minimum Qualifications:
- Bachelor s degree in business administration, Engineering, or related field.
- 5+ years of experience in programming management, preferably in technology or consumer electronics sectors.
- Proven track record in leading cross-functional teams and managing complex projects from concept to completion.
- Strong understanding of post-sales operations and new product introduction processes.
- Excellent communication, organizational, and problem-solving skills.
- Ability to influence senior stakeholders and lead strategic initiatives.
Preferred Qualifications:
- 5+ years of experience in a program management role, with a demonstrated history of success in both new product introduction and after-market operations.
- Experience in Reality Labs or similar technological environments.
- Certified Project Management Professional (PMP) or equivalent certification.
- Experience with data analysis tools and methodologies to drive informed decision-making.
Pay Transparency: The typical base pay for this role across the U.S. is: $65.00 - $68.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying STOP to messages or by contacting .
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our
#AditiConsulting
#25-22904
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.