Overview
On Site
100k - 115k
Full Time
Skills
Art
Sales
Business Development
Financial Technology
Economics
Mathematics
Computer Science
SQL
Python
C#
Equities
Derivatives
Attention To Detail
Financial Information eXchange
Finance
Financial Services
Algorithmic Trading
Trading
Communication
Issue Resolution
System Integration
Customer Support
Problem Solving
Conflict Resolution
Collaboration
Training
Documentation
Quality Assurance
Insurance
SAP BASIS
Job Details
Exciting job opportunity for a Senior Client Support Analyst to join a service-centric Client Support team at a Trading Firm in downtown Chicago. This full-time position offers the opportunity to work with a financial technology company that specializes in low-latency proprietary trading platforms serving large institutional clients. The role operates in a hybrid environment requiring a minimum of 3+ days in the office per week at their state-of-the-art downtown Chicago facility.
This is an exceptional opportunity for a self-starter who loves problem-solving and thrives in contributing to a growing team. The successful candidate will be at the forefront of supporting cutting-edge trading technology, working directly with institutional clients while collaborating with Enterprise Operations, Sales/Business Development, and Development teams. They offer tremendous growth opportunities in the fast-paced world of financial technology, comprehensive training programs, and the chance to obtain valuable financial industry licenses with full company support.
Required Skills & Experience
Tech Breakdown
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
This is an exceptional opportunity for a self-starter who loves problem-solving and thrives in contributing to a growing team. The successful candidate will be at the forefront of supporting cutting-edge trading technology, working directly with institutional clients while collaborating with Enterprise Operations, Sales/Business Development, and Development teams. They offer tremendous growth opportunities in the fast-paced world of financial technology, comprehensive training programs, and the chance to obtain valuable financial industry licenses with full company support.
Required Skills & Experience
- Bachelor's degree or equivalent experience
- Concentrations in Finance, Economics, Mathematics, or Computer Science preferred
- Experience using SQL, Python, C#
- Understanding of US Equities and Derivatives (Indexes and Options), Futures
- Strong interpersonal skills and professional communication abilities
- Ability to resolve issues in a timely manner in high-pressure environments
- Independent self-starter with keen attention to detail
- Must be local to Chicagoland area or willing to relocate to Chicago
- Available to work hybrid schedule (minimum 3+ days in office per week)
- FIX protocol experience
- Existing SIE, Series 3, Series 7, and Series 63 financial licenses
- Previous experience in financial services client support
- Experience with trading platforms and algorithmic trading systems
Tech Breakdown
- 40% Trading Platform Support
- 35% Client Communication & Issue Resolution
- 25% System Integration & Troubleshooting
- 60% Hands-On Client Support & Problem Solving
- 25% Team Collaboration & Training
- 15% Documentation & QA Activities
- Bonus OR Commission eligible
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.