Overview
Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 Month(s)
Skills
ITOM Discovery & Service Mapping
CMDB
rd party sources (SCCM
JAMF
Solarwinds)
cloud infrastructure (AWS
Azure
GCP)
Job Details
Lead ITOM Discovery & Service Mapping
6 Months contract - Extension
Location : Remote Job
Job Description: Responsibilities:
- The client is currently seeking a Lead Engineer , ITOM Discovery & Service Mapping to join our technology organization.
Responsibilities:
- Support, enhance and maintain the ServiceNow Discovery and Service Mapping capabilities to ensure accurate population of infrastructure and application services
- Host Discovery workshops and design work sessions to obtain requirements clarity regarding added technology components and how current settings support Discovery capabilities for new onboarded technologies
- Execute deep technical configuration and scripting for ServiceNow ITOM: Discovery patterns, schedules, probes, and sensors, MID Server troubleshooting
- Ensure efficient reconciliation and avoidance of CI duplication through effective identifiers and data policies (e.g., Identification Reconciliation Engine (IRE))
- Lead the build out, attestation, refinement, and troubleshooting of Service Maps to ensure accurate representation
- Perform regular health checks and operational reviews of Service Maps and Discovery error trackers, to identify incomplete mappings, broken dependencies or other discrepancies and issues that require remediation
- Act with integrity, professionalism, and personal responsibility to uphold clients s respectful and courteous work environment
Required Qualifications :
- Minimum six years of proven experience with CMDB, Discovery and Service Mapping Operations
- Deep functional and technical knowledge of data services, including integration with 3rd party sources (SCCM, JAMF, Solarwinds), familiarity with cloud infrastructure (AWS, Azure, Google Cloud Platform)
- Experience with Identification & Reconciliation Engine (IRE), Service Graph Connectors, MID Server management (strong troubleshooting skills with MID Servers, connectivity, and system performance)
- Understanding of IT Asset Management (ITAM) and Vulnerability Response principles and their integration with CMDB
- Strong organizational skills and ability to work on multiple projects simultaneously.
- Bachelor s degree from an accredited college or university is preferred
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