IT Infrastructure / NOC Support Engineer

Overview

Remote
Depends on Experience
Contract - W2
Contract - 6 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

IT Infrastructure
Firmware
LAN
ITIL
NOC
IT Service Management
Network
Patch Management
Management
Routing
SOP
WAN
Telco
Reporting
Switches
DNS
DHCP
Collaboration
Help Desk
Issue Tracking
Supervision
ServiceNow
Data Link Layer
Communication
Documentation
OEM
Support
Support Engineer
ITIL Procedures

Job Details

Role: IT Infrastructure / NOC Support Engineer 

Location: Remote

Roles and responsibilities:
· 5 years of experience in managing, supporting and deploying IT services infrastructures
· Basic Knowledge of network, LAN, WAN, Switching, routing, DNS, DHCP, and Load Balancers
· Able to work on different monitoring and alerting tools,
· Monitoring and responding to alerts and take appropriate action based on the SOP
· Create, update, and review the SOP for the known/ new issues
· Patch management and firmware upgrade support
· Conduct an initial troubleshooting and passing the incident to L2 teams
· Documentation and reporting the issues
· Ability to diagnose server or network alerts, events or issues
· Participating in major incident calls and following the escalation procedure in case of any infrastructure issues.
· Coordination and management with 3rd party, OEM and Telco
· Taking care of the production change ticket during the off-business hours or as per schedule.
· Knowledge of ITIL procedures and processes
· Ability to work a flexible (24*7) schedule
· Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
· Good oral and written communication skills, and ability to address conflict with others constructively
· Comprehensive knowledge of ITSM helpdesk ticketing apps, ServiceNow

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