Overview
Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Epic EMR Help Desk
Epic EMR Tier 1
MyChart Tier 1
Job Details
Note: Shift timings would be 11 to 8 pm CST (Only)
- Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
- Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
- Experience writing knowledge base articles and tip sheets
- Experience using ticketing systems (in this case ServiceNow experience is preferred)
- IT awareness & Helpdesk tool experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.