Overview
On Site
$61 - $73 hourly
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - Temp
Skills
Offshoring
Application Support
Service Level
Collaboration
Project Delivery
Disaster Recovery
SLA
Performance Metrics
Continuous Improvement
Engineering Support
Mentorship
Configuration Management Database
ITIL
IT Management
IT Service Management
JavaScript
Regulatory Compliance
Auditing
Management
Communication
ServiceNow
Machine Learning (ML)
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in need of a Lead ServiceNow Application Support Engineer in Coppell, TX.
Responsibilities:
* Manage onshore/offshore application support team for ServiceNow operations, deployments, patching, and upgrades
* Lead resolution of production issues, including off-hours support
* Ensure service level availability for all environments
* Collaborate with engineering, product, and IT teams for project delivery and support
* Represent ServiceNow team in Disaster Recovery exercises
* Define and maintain operational policies, procedures, and standards
* Ensure compliance with regulatory and IT controls; Support audits
* Work with ServiceNow and vendors to maintain platform performance and hygiene
* Produce SLA and performance metrics for continuous improvement
* Provide Level 2 engineering support and mentor team for high performance
* Coordinate across India time zones
REQUIREMENTS:
* ServiceNow System Administrator (CSA) certification required
* Preferred certifications: CAD, CIS (Discovery, CMDB), ITIL
* 12+ years of experience in IT management focused on application operations
* Deep knowledge of ServiceNow architecture and best practices
* Strong ITSM expertise; Experience with JavaScript and REST APIs
* Familiarity with third-party integrations
* Skilled in partner communication, compliance, and audits
* Ability to manage multiple priorities and deliverables
* Excellent written and verbal communication skills
* ServiceNow development and AI/ML experience desirable
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in need of a Lead ServiceNow Application Support Engineer in Coppell, TX.
Responsibilities:
* Manage onshore/offshore application support team for ServiceNow operations, deployments, patching, and upgrades
* Lead resolution of production issues, including off-hours support
* Ensure service level availability for all environments
* Collaborate with engineering, product, and IT teams for project delivery and support
* Represent ServiceNow team in Disaster Recovery exercises
* Define and maintain operational policies, procedures, and standards
* Ensure compliance with regulatory and IT controls; Support audits
* Work with ServiceNow and vendors to maintain platform performance and hygiene
* Produce SLA and performance metrics for continuous improvement
* Provide Level 2 engineering support and mentor team for high performance
* Coordinate across India time zones
REQUIREMENTS:
* ServiceNow System Administrator (CSA) certification required
* Preferred certifications: CAD, CIS (Discovery, CMDB), ITIL
* 12+ years of experience in IT management focused on application operations
* Deep knowledge of ServiceNow architecture and best practices
* Strong ITSM expertise; Experience with JavaScript and REST APIs
* Familiarity with third-party integrations
* Skilled in partner communication, compliance, and audits
* Ability to manage multiple priorities and deliverables
* Excellent written and verbal communication skills
* ServiceNow development and AI/ML experience desirable
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.