Digital CRM Product Owner

• The Digital CRM Product Owner (PO) is responsible for providing business metric and program analysis, and project support at several different levels.
• The PO will be assisting the overall CRM team in architecting and developing solutions for sales associates.
• The individual will use a consultative approach to understand the business and technical requirements to manage complex Salesforce.com projects.
• Role will need to effectively communicate to various stakeholders in the form of architectural designs, functional capabilities, business process efficiencies and business value realization.
• Position will cover solutions development for the sales lifecycle from research, solutioning, referrals, application, onboarding, and servicing.
• Must be able to think strategically, as well as perform in a proactive manner with limited supervision.
• The position also requires the individual to build and maintain relationships with other POs, and work closely with other organizations including technology, quality assurance & lines of business.

• Assist in translating the business and user needs into CRM requirements across the sales lifecycle
• Partner with technology in agile environment to implement both large scale and small CRM changes
• Assist in creating user Agile Epics and stories and business requirements and track project milestones for project initiatives
• Assisting in the creation and communication of project deliverables
• Drive process improvements and standardize processes across departments
• Deliver change that provides data integrity and quality within Small Business Salesforce.com
• Create and execute business acceptance test plans and test scripts
• Ensure requirements are captured, prioritized and communicated to appropriated groups
• Facilitate meetings with stakeholders and subject matter experts
• Coordinate implementation related activities, and provide guidance and support to the other team members

• 2 to 5 years experience with CRM and Salesforce.com
• 3-5+ years' experience on large scale projects/initiatives
• Tableau
• Jira
• SharePoint
• Microsoft office- excel for pivot table, PowerPoint for presentations
• Agile software development experience including user stories and end user testing

• Strong analytical and data skills
• Able to manage multiple priorities and strategies in parallel
• Strong oral and written communication skills
• Experience analyzing and solving complex business problems
• Self-motivated; ability to work without lots of supervision
• Ability to work in a fast-paced, demanding, client-driven environment, across cross-functional organization

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.