Desktop Support Analyst

Our government client is looking for an experienced Desktop Support Analyst on an onsite 6+ months renewable contract role in Harrisburg, PA.

Position- Desktop Support Analyst | W2 RATE - $26/hr
***This requisition requires only a virtual interview via Teams with video-enabled.***
***Client would prefer candidates local to the Harrisburg, PA Area.***

Description of Duties
This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
 
Essential Responsibilities
• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Required/Desired Skills and Experience:

• 3 years of Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +). Required
• 3 years of Develop, test, maintain PC images. Required
• 3 years of Experience supporting PC’s in a large domain environment. Required
• 3 years of Install and configure PC hardware and peripherals. Required
• 3 years of Repair PC’s by replacing hard drives, motherboards, memory, etc. Required
• 3 years of Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required
• 3 years of Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. Required
• 3 years of Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required
• 2 years of Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) Required
• 2 years of Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required
• 1 years of Experience integrating Macintosh systems into an Active Directory Domain environment. Required
• Scripting with VBS and PowerShell Highly desired
• 2 years of Configuration Management Console queries and reporting. Highly desired
• 2 years of SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. Highly desired
• 2 years of Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). Highly desired
• 2 years of Microsoft Certification. Highly desired
• Able to communicate in a clear manner. Desired
• Change oriented – improve processes and confront difficult circumstances in creative ways. Desired
• Demonstrated customer focus; building strong customer relationships. Desired
• Effectively evaluate information to make correct decisions. Desired
• Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. Desired
• Strong team player – collaborate with others, be open to other ways of doing things. Desired
• Interested in emerging technologies demonstrated through training and attending technical events. Desired

About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

“Celebrating 30 years of service.”
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