Director Salesforce Workstream

Overview

On Site
Depends on Experience
Full Time
No Travel Required
Unable to Provide Sponsorship

Skills

Customer Relationship Management (CRM)
Salesforce.com
Salesforce Sales Clouds
Service Clouds
Marketing Clouds
API
DevOps
Marketing
Sales
ServiceNow
Director Salesforce Workstream
Power Apps
Inventory
Artificial Intelligence
KPI
Innovation

Job Details

This is a full-time position with Day 1 onsite requirement. The role is based in either Seattle, WA or Denver, CO.

 

The Director of Salesforce Workstream will lead the strategy, design, build, and operations of the Client’s Salesforce ecosystem and related services. This role oversees multiple tracks including Salesforce Platform (Sales, Service, Marketing Clouds), Integration (ServiceNow, DevOps, Cloud COE), Application Inventory & Power Apps, AI Enablement, and Governance & Compliance.

The director ensures scalability, security, and reliability while driving innovation, automation, and operational excellence across global teams.

 

Core Skills & Approach

  • Hands-on technical leadership—able to review architecture, pipelines, and code/config.
  • Strong DevOps mindset—automate deployment, testing, and operations.
  • Champion AI tools and measure impact on speed and quality.
  • Operate as an extension of business teams, not a remote PMO.
  • Run on data and metrics—flow, reliability, quality, cost, and business KPIs.
  • Communicate clearly executive storytelling, transparent status, and risk management.

 

Required Experience

  • 14+ years in CRM strategy and delivery; 5+ years in Salesforce leadership.
  • Proven success managing large-scale Salesforce programs and integrations.
  • Strong financial management and vendor governance experience.
  • Expertise in DevOps, agile delivery, and distributed team leadership.
  • Excellent stakeholder management up to VP/C-level.

 

Technical Expertise

  • Salesforce Clouds: Sales, Service, Marketing
  • Apex, Lightning, LWC, Flows, API Integrations
  • ServiceNow, DevOps pipelines, AI/automation frameworks
  • CI/CD, packaging, sandbox strategy, release management
  • Data and security model design, integration patterns (APIs, ETL, ESB)
  • Salesforce certifications (Admin, Developer, Architect) preferred

 

Leadership Competencies

  • Strategic vision and execution
  • Cross-functional team management
  • Strong communication and stakeholder engagement
  • Focus on outcomes—customer experience, stability, cost efficiency
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