Senior Genesys Developer - Broomall, PA (Onsite)

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

aws
Genesys
IVR
Genesys Cloud CX
OmniChannel
Self Service
Genesys AI WFM

Job Details

Role Name: Genesys Senior Developer
Location: Broomall, PA (Onsite)
Duration: 12 Months

 

DESCRIPTION: Minimum 5 years of application development experience implementing multichannel selfservice IVR and OmniChannel Orchestration Routing on Genesys Cloud CX
Functional and hands on experience on development on Voice and NonVoice SMS Email Chat Bot etc applications solutioning using Genesys Cloud CX Architect
Experience in implementing third party integration like AWS Lambda Lex Polly and CRM Dynamics etc
The ideal candidate will possess a strong and well established record of accomplishment in delivering customer interaction solutions across various interaction channels IVR web Message Chat SMS social media etc
Thorough understanding of Genesys Framework Integration with internal and external components
Delivery credentials for Self Service and Analytics solutions enabled with speech based interfaces and dynamic menu based on customer treatment strategies
Deep knowledge of multiple Self Service and speech recognition vendors offerings strengths and weaknesses including hands on experience with products from leading vendors such as Amazon Genesys and Nuance
Knowledge of Genesys AI WFM Reporting and Analytics
Experience in a single complex development environment or across multiple platforms
Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area Inbound Outbound multichannel Recording Reporting etc
Ability to work effectively in a remote virtual and global environment

 

Best Regards,

Vishal

Truth Lies in  Heart

 

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