Overview
On Site
Full Time
Skills
Strategic Management
Continuous Improvement
Roadmaps
Software Design
Resource Planning
Finance
Sales
Management
Agile
Scrum
Communication
Stakeholder Management
Presentations
Financial Management
Forecasting
Budget
Profit And Loss
IT Service Management
IT Operations
ServiceNow
ITIL
PMP
SAFE
PMBOK
Job Details
Job Description:- Delivery Director - ServiceNow
Location:- New York / Dallas, Tx
Duration:- Fulltime
Job Description
The Delivery Director for ServiceNow is responsible for leading and managing the successful delivery of ServiceNow programs across the enterprise or client portfolio. This role provides strategic direction, oversees delivery teams, and ensures all implementations follow ServiceNow and industry best practices. Key responsibilities include managing multi-workstream programs, maintaining strong executive-level relationships, ensuring governance and quality standards, and driving continuous improvement in delivery processes. The Delivery Director partners with architects, project managers, and business stakeholders to define roadmaps, guide solution design, mitigate risks, and ensure projects are delivered on time, within scope, and on budget. Additional responsibilities include resource planning, financial oversight, support for pre-sales and scoping activities, and fostering a culture of excellence within the ServiceNow practice.
Required Skills & Qualifications
Location:- New York / Dallas, Tx
Duration:- Fulltime
Job Description
The Delivery Director for ServiceNow is responsible for leading and managing the successful delivery of ServiceNow programs across the enterprise or client portfolio. This role provides strategic direction, oversees delivery teams, and ensures all implementations follow ServiceNow and industry best practices. Key responsibilities include managing multi-workstream programs, maintaining strong executive-level relationships, ensuring governance and quality standards, and driving continuous improvement in delivery processes. The Delivery Director partners with architects, project managers, and business stakeholders to define roadmaps, guide solution design, mitigate risks, and ensure projects are delivered on time, within scope, and on budget. Additional responsibilities include resource planning, financial oversight, support for pre-sales and scoping activities, and fostering a culture of excellence within the ServiceNow practice.
Required Skills & Qualifications
- 10+ years of IT project/program delivery experience, with 5+ years leading ServiceNow implementations.
- Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, SecOps, or custom app development.
- Proven experience managing multi-million-dollar programs and large delivery teams.
- Deep knowledge of Agile/Scrum and ITIL frameworks.
- Excellent communication, stakeholder management, and executive presentation skills.
- Strong financial management, including forecasting, budgeting, and P&L oversight.
- Ability to lead complex programs with multiple dependencies and integrations.
- Experience in consulting or enterprise digital transformation environments preferred.
- Relevant certifications a plus:
- ServiceNow CIS (ITSM, ITOM, HRSD, etc.)
- ServiceNow CTA/CMA (highly valuable but optional)
- ITIL v4, PMP, SAFe, or PMI-ACP
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