Application Support Specialist

Overview

On Site
Depends on Experience
Contract - Independent
Contract - 12 Month(s)

Skills

Active Directory
Analytical Skill
Apex
Application Support
Attention To Detail
Bloomberg
Computer Networking
Database
FactSet
Financial Services
Help Desk
IOS Development
Business Software
Charles River
Cloud Computing
Collaboration
Communication
Salesforce.com
ServiceNow
Storage
System Administration
Technical Support
Operating Systems
Oracle Application Express
Research
SAP BASIS
SQL
JavaScript
Management
Mapping
Microsoft Windows
Middleware
Oracle
Windows PowerShell

Job Details

Job Description

The Application Support Specialist provides a combination of services to support clients technology ecosystem and ensure secure, continuous operation of the firm s critical business applications. The ideal candidate will have experience in widely used financial services applications. This role requires a strong knowledge of system administration, application support, and multiple platforms (operating systems, networking, storage technologies, database, middleware, and cloud computing). The Application Support Specialist is responsible for managing applications on an ongoing basis and supporting implementation of new applications and upgrade projects for existing applications.

Key Responsibilities

Monitoring and managing business applications and identifying, researching, assigning, escalating, and resolving technical issues that occur on a timely basis to minimize downtime

Reviewing incoming Help Desk tickets to provide technical support and troubleshooting problems to ensure optimal performance of business applications

Documenting, tracking, and monitoring issues to ensure a timely resolution for end users and providing prompt feedback to internal clients

Collaborate with development teams, enterprise infrastructure partners, and internal clients to resolve technical support incidents and support future projects

Required Qualifications

Bachelor s Degree in Computer Science, Information Technology, Engineering, or related field

Strong knowledge of financial services applications, specifically: Charles River, JAMS, Oracle, Salesforce, also preferred: Assette, Bloomberg, BondEdge, FactSet

Proficiency with MS Windows Operating Systems, Active Directory, O365 products

Experience working in a Help Desk environment (ServiceNow or Ninja One)

Consistently demonstrate professionalism, dependability, and a client service attitude

Ability to prioritize tasks in a fast-paced environment

Excellent attention to detail, demonstrate organizational and time management skills

Ability to work independently, proactively solve problems, strong analytical and creative thinking skills

Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

Preferred Qualifications

Associate degree, related technical training, or equivalent combination of education

Minimum of 5 years of business application support experience.

Knowledge of SQL, Powershell, JavaScript, Apex, and other coding languages

Knowledge of Apple iOS and Google Android related devices and software.

Experience with remote diagnostic, management, monitoring and deployment tools (Intune, AutoPilot, NinjaOne)

Skills Table:

Please complete the submission table and skill matrix that is attached to this posting

Please note that a short cover letter/summary(from candidate) with bullet points mapping the resume against the requirement is required

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.