Overview
On Site
$17 - $17 hourly
Contract - W2
Contract - Temp
Skills
Microsoft Office
Help desk
Product support
Customer service
Operating systems
Analytical skill
Documentation
Management
Computer hardware
Computer networking
Communication
Research
Microsoft Windows
Reasoning
Training
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking an Associates Product Support Rep to join their team onsite in Orlando, FL. Training for this role will be Tuesday through Saturday, 9am-6pm.
Essential Duties and Responsibilities:
* Associate Product Support Rep will provide customer service support, product support, via telephone, fax, online chat, and email for client products and services
* Manages customer information, provide account retention, and troubleshoot customer problems
* Documents customer problems for customers in the Maintenance Online Management System (MOMS) and help desk application
* Ensuring service requirements are protected and accounted for in accordance with set standards
* As an Associate Product Support Rep, you will evaluate and prioritize work orders/tickets generated by the system experiencing problems with hardware, software, networking, and other computer-related technologies
* Monitor email and phone communication (both internal and external) to acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies promptly and properly
* Handles problem recognition, research, isolation, resolution, and follow-up for routine problems, referring more complex problems to supervisor or technical staff
REQUIREMENTS:
* One year certificate from college or a technical school or equivalent combination of education and experience
* Working knowledge of Windows Operating Systems and Microsoft Office applications
* Strong understanding of help desk support principles including documentation and issue ownership
* Excellent interpersonal skills to succeed in a fast-paced corporate environment with multiple internal and external parties
* Analytical skills and reasoning ability to identify system issues (Training will be provided)
* Ability to effectively communicate technical information to both customers and management in written and verbal form
* Ability to manage multiple tasks competing for priority and execute tasks utilizing assigned priorities of work
* Must be open to both shifts: 2nd 5 p.m.-2 a.m. and 3rd 1 a.m.-10 a.m.
* Flexibility to work extra hours as required
Language Skills:
* Ability to read and comprehend simple instructions, short correspondence, and memos
* Ability to write simple correspondence
* Ability to effectively present information in one-on-on and small group situations to customers, clients, and other employees of the organization
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Kforce has a client that is seeking an Associates Product Support Rep to join their team onsite in Orlando, FL. Training for this role will be Tuesday through Saturday, 9am-6pm.
Essential Duties and Responsibilities:
* Associate Product Support Rep will provide customer service support, product support, via telephone, fax, online chat, and email for client products and services
* Manages customer information, provide account retention, and troubleshoot customer problems
* Documents customer problems for customers in the Maintenance Online Management System (MOMS) and help desk application
* Ensuring service requirements are protected and accounted for in accordance with set standards
* As an Associate Product Support Rep, you will evaluate and prioritize work orders/tickets generated by the system experiencing problems with hardware, software, networking, and other computer-related technologies
* Monitor email and phone communication (both internal and external) to acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies promptly and properly
* Handles problem recognition, research, isolation, resolution, and follow-up for routine problems, referring more complex problems to supervisor or technical staff
REQUIREMENTS:
* One year certificate from college or a technical school or equivalent combination of education and experience
* Working knowledge of Windows Operating Systems and Microsoft Office applications
* Strong understanding of help desk support principles including documentation and issue ownership
* Excellent interpersonal skills to succeed in a fast-paced corporate environment with multiple internal and external parties
* Analytical skills and reasoning ability to identify system issues (Training will be provided)
* Ability to effectively communicate technical information to both customers and management in written and verbal form
* Ability to manage multiple tasks competing for priority and execute tasks utilizing assigned priorities of work
* Must be open to both shifts: 2nd 5 p.m.-2 a.m. and 3rd 1 a.m.-10 a.m.
* Flexibility to work extra hours as required
Language Skills:
* Ability to read and comprehend simple instructions, short correspondence, and memos
* Ability to write simple correspondence
* Ability to effectively present information in one-on-on and small group situations to customers, clients, and other employees of the organization
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.