Experienced Network Operations Engineer

Please note this is a 3rd shift position.  

EXPERIENCED NETWORK OPERATIONS ENGINEER

We are currently seeking an experienced support engineer to join a dedicated team in our NOC providing support for the implementation and management of our client’s managed WLAN and LAN solution.  This team will have ownership and expertise of the client’s current and future technology environment. This is an excellent opportunity for a technical expert who enjoys working as a consultative resource as well as performing hands-on engineering responsibilities.    Members of this team will be engaged throughout site planning, implementation, migration and then Day 2 monitoring and management.  The responsibilities include:

Project Management Support

• Assist in the WLAN planning and migration strategy preparing for NOC migration and Day 2 support
• Provide design input and peer reviews as requirements are turned into design documentation
• Perform project coordination activities as needed to support the extended project management team
• Stage and configure equipment
• Perform site readiness testing and confirmation

Implementation

• Provide technical support for on-site installation resources
• Provide configuration support
• Provide technical leadership during site migrations
• Perform site and core system tests including installation test, deployment  tests, functional test, production release test and customer acceptance test for sign off

Day 2 Support

• Point of contact for client for WLAN network technical support and troubleshooting
• Manage client support requests/requirements via NOC ticketing system
• Ensure required configuration changes and service patch are implemented
• Partner with the extended NOC team with Cisco Prime WLAN management platform to provide custom reports as required
• Partner with extended NOC team with the installation, configuration, and administration server to be used as repository server for Wi-Fi backups, logs, upgrades, and reports

QUALIFICATIONS

Qualified candidates will need to meet the requirements listed below and share specific prior experience implementing security policies correctly on network devices, implementing best practices, deploying new technologies, maintaining software levels, and managing and updating global configurations.

• 5 years network management experience operating, maintaining, and updating a WLAN network and specifically experience with Cisco wireless technology.  Experience should include adding or deleting sites and/or network devices, making configuration changes, upgrading operating system, etc.
• 5 years of engineering network support that includes specific knowledge of Cisco wireless infrastructure and Cisco Access point/authentication, and device management technologies and processes
• Experience with supporting global, enterprise customers
• Experience using the Microsoft office suite of tools
• Experience with Cisco ISE, DNA Center, and Prime WLAN management platform desirable
• Experience with the ITIL V3 IT Lifecycle Management Framework desirable

EDUCATIONAL OR CERTIFICATION REQUIREMENTS

• Associate degree in information technology, computing or other relevant area of study or equivalent work experience
• Cisco Certifications CCNA or CCNP highly preferred

OTHER

• Work Location – 100% Remote but must be able to attend training and events in the Schaumburg, IL office on a periodic basis.  Preference will be given to candidates within driving distance to the office
• Required to work extended hours when necessary
• May be required to work weekends and holidays on occasion
• No travel required

• NDS provides learning opportunities and resources with the expectation all employees will commit to continuing to develop their skills and careers through performance and study. In return, we strive to provide a meaningful, long-term career path that provides both financial and professional rewards

The estimated base salary range for this job is $65,000-$85,000. The range represents a good faith estimate of the range that NDS reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel.

If this doesn't sound like the right opportunity for you, but you know someone who is qualified to join this team, please forward this information to them today!

KEYWORDS

Cisco Wireless LAN Controllers (WLC), Cisco Catalyst Switches (385x, 9200, 9300, 9400), Cisco ISE, Cisco Prime Infrastructure (PI), Cisco DNA Center (DNAC), Cisco Next Generation Firewall (FPR), IPv4, IPv6, BGP, STP, Campus Network Design

ABOUT NETWORK DATA SYSTEMS

Network Data Systems (NDS), founded in 1997, is a proven leader as an IT Professional Services and Managed Services provider.  We are a privately-owned company with 85%+ of our revenue from IT managed and professional services (not hardware) which means our people are the core of our business and success. The company, and our success, has been built on integrity and values to deliver high satisfaction to our employees and customers. 

Services we provide include assessment, transformation, staff augmentation and managed services to enterprise and mid-market companies in the US and most-of-world markets. Network Data Systems also supports our customers with re-sale services of major IT manufacturers like Cisco, Juniper and Aruba/HPE and other providers. Many of our clients are Fortune 500 companies with complex systems, multi-national workforces, and challenging integration issues. They depend on us as a partner to have the technical know-how to pull it all together, design a smart and solid solution, and execute according to plan.

Our Remote Managed Services provides proactive monitoring and management services, 24x7x365. Our Network Operations Center (NOC) is 100% US based supporting customers premise based, cloud and hybrid IT technologies to include but not limited to: Local Area Network (LAN), Wireless, Wide Area Network (WAN), Software Defined Network (SDWAN), Unified Communications & Collaborations (UC) and Data Center Services. Our customers span multiple verticals to include Healthcare, Financial Services, Retail, Manufacturing, Education, Service Providers, and State and Federal Governments.

Network Data Systems holds major industry certifications with Cisco as Gold and Master Managed Services Partner, Aruba Gold Certified Partner, Juniper Elite Certified Partner, Microsoft Gold Partner, and other manufacturer certifications. Network Data Systems is ISO 27001 and ISO 27701 Certificated for security and privacy.