M365 Messaging Monitoring

#LI-VB1

This rols is not open to C-C or through a vendor.

This role acts as application analyst and will be responsible for the day to day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.

Job Responsibilities:

Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs

Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards

Manage and support infrastructure applications and related data repositories on a day to day basis

Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand

Apply applicable information security procedures to maintain compliance across infrastructure applications.

Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability

Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs

Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.

Installs, configures and troubleshoots Application(s) used to support IT Services

Acts as third level resources for Collaboration application(s)

Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution

On-Call support responsibilities (coverage nights & weekends)

• Experience level: Experienced
• Education: Bachelors (required)

2 to 4+ years' experience with Microsoft Lync/Skype/Teams (IM, Online-Meeting w/content sharing, Persistent

Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing &; Softphone/Enterprise Voice)

3+ years' experience w/ Mattermost

3+ years' experience w/ Symphony

2+ years Microsoft PowerShell and scripting technologies

Experience with monitoring technologies (Splunk, SCOM, SiteScope)

Solid understanding of Active Directory, Server, Database (SQL); and networking &; voice technologies

Solid understanding of Linux server, networking and storage technologies

Experience with virtual platforms (client and server) and Microsoft Office products

Capable of working effectively under a high pressure and demanding work environment

Proven experience in problem identification, troubleshooting and resolution

Excellent written and verbal communication skills

Ability to effectively interface with key software/hardware partners such as Microsoft, Cisco, Smarsh, Mattermost, Integrated Research, and Red Hat

Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset

Desired Skills/Experience

Telephony and network experience

ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.