L1 Production Support (Mobile Application)

Overview

Remote
Accepts corp to corp applications
Contract - W2
Contract - 12

Skills

Dynatrace
CloudWatch
S3

Job Details

Greetings from Accuro Group !! I have an urgent opening for the project mentioned below.

Please let me know if you are comfortable with the requirements. Kindly share your resume @

Job Title: L1 Production Support (Mobile Application)

Location: Remote

Skills: Mobile apps (iOS and Android), CloudWatch, S3, and Dynatrace, Postman for API testing and validation

Job description:

We are looking for a sharp, resourceful, and customer-focused L1 Production Support Engineer with experience supporting mobile applications across iOS and Android platforms. This role is pivotal in ensuring the stability, performance, and usability of our mobile apps in production. You'll be the first line of defense in identifying and resolving issues, analyzing user journeys, and collaborating with cross-functional teams to deliver a seamless mobile experience.

Key Responsibilities

Monitor and respond to production incidents for mobile apps (iOS and Android)

Perform initial triage and debugging using tools like CloudWatch, S3, and Dynatrace

Troubleshoot mobile-specific issues including crashes, performance bottlenecks, and UI/UX anomalies

Conduct performance testing and validation across mobile platforms

Analyze user journeys and behavioral data captured in Adobe Analytics and Dynatrace

Use Postman to validate mobile API endpoints and troubleshoot integration issues

Log and manage incidents via ServiceNow, ensuring timely resolution and documentation

Collaborate with development, QA, and release teams to support version control and release management

Communicate clearly with stakeholders, providing updates and technical insights

Contribute to knowledge base articles and post-incident reviews

Required Skills & Experience

Minimum 5 years of experience in L1 production support, ideally with mobile app exposure

Hands-on experience supporting iOS and Android applications in production

Strong debugging skills using Dynatrace, CloudWatch, and S3

Experience with Postman for API testing and validation

Familiarity with Adobe Analytics for user journey and behavioral analysis

Working knowledge of version control systems (e.g., Git) and release management workflows

Experience with ServiceNow or similar ITSM platforms

Excellent communication and problem-solving skills

Ability to work in a fast-paced, shift-based or on-call environment

Preferred Qualifications

Exposure to mobile performance testing tools (e.g., Xcode Instruments, Android Profiler)

Understanding of crash analytics platforms (e.g., Firebase Crashlytics, Instabug)

Basic scripting or automation experience (e.g., Shell, Python)

ITIL certification or familiarity with ITIL processes

Regards

Satyam Singh Bhardwaj| Sr. Technical Recruiter

Direct: +1-*165|

Email Id.-

Hangout ID:

Accuro Group

Raleigh, North Carolina

Web:

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