Customer Support Engineer

Overview

On Site
Depends on Experience
Full Time

Skills

Able to troubleshoot issues using a variety of tools.Able to diagnose and solve intermediate to advanced issues using a variety of troubleshooting methodsKnowledge of both Transmission and Distribution electrical grids.Familiarity with User Interface
SCADA and Modeling tools.Direct experience installing
maintaining or supporting GE e-terra EMS products

Job Details

Title: Customer Support Engineer

Location: Melbourne, FL / Seattle, WA - Remote is fine

Duration: Fulltime

Job Description:-

Position 1

5 years of experience with LINUX and Windows Operating Systems

5 years of experience with C, Java & Oracle Database

SQL, shell scripting, ability to read and interpret logs & debug files

Installation of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc.

System configuration and Hands on Experience in GitHub and ClearCase

5 years experience on Realtime or Mission Critical Systems

Must have experience in picking up and installing fixes on live customer systems

Proven track record of problem analysis, identification and resolution

Strong troubleshooting & debugging skills

Good communication skills (verbal and written)

MS office applications (Word, PowerPoint, Excel) and MS Outlook competency

Reliance (Formerly known as XA/21) experience

Object-Oriented programming techniques, Oracle, and/or system administration, is a plus

Position 2

Expertise in installing, analyzing and troubleshooting e-terra DMS and related products.

Experience in modelling various electrical devices

Able to troubleshoot issues using a variety of tools.

Able to diagnose and solve intermediate to advanced issues using a variety of troubleshooting methods

Knowledge of both Transmission and Distribution electrical grids.

Familiarity with User Interface, SCADA and Modeling tools.

Direct experience installing, maintaining or supporting GE e-terra EMS products

Knowledge of NERC CIP Standards.

Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls

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Sunil Kumar

Diverse Lynx LLC.

Phone: ext 214

Direct No-

300 Alexander Park, Suite # 200 Princeton, NJ 08540

Email: ;

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