Sage X3 Support Analyst

Job Summary

We are seeking a detail-oriented and technically proficient Sage X3 Support Analyst to provide application and functional support for our Sage X3 ERP system. This role will be responsible for supporting end-users, resolving system issues, handling tickets related to daily operations, and ensuring data integrity across key business processes such as finance, supply chain, manufacturing, and inventory.

Key Responsibilities

• Serve as the first point of contact for end-users experiencing issues with Sage X3.


• Log, categorize, and prioritize tickets via the helpdesk system.


• Provide initial troubleshooting, user guidance, and issue resolution where applicable.


• Escalate unresolved issues as necessary.


• Perform user access and security role management.

• Investigate and resolve more complex application issues and errors.


• Collaborate with functional and technical teams to implement fixes, enhancements, and configuration changes.


• Monitor system performance and data integrity.


• Support process improvements and participate in testing new modules or features.


• Document solutions, standard operating procedures, and FAQs for the knowledge base.

Required Skills & Qualifications

• 3-5+ years of experience supporting Sage X3 ERP in an L1/L2 role.


• Solid understanding of key Sage X3 modules: Finance, Sales, Purchasing, Inventory, Manufacturing, or Distribution, with Sage Enterprise Intelligence (SEI).


• Proficiency in troubleshooting application errors and user-reported issues.


• Experience with resolving tickets timely, ServiceNow is a plus. Along with triage through emails, Teams chats, calls.


• Ability to communicate clearly with both technical and non-technical stakeholders.


• Familiarity with SQL queries and basic data analysis is a plus.


• Knowledge of Sage X3 administration, workflows, or development is a bonus.

Preferred Qualifications

• Experience working with multi-entity, multi-currency environments.


• Background in manufacturing, distribution, a plus.


• 4-yr degree from an accredited university.

Soft Skills

• Strong analytical and problem-solving skills.


• Proactive and customer-service oriented.


• Ability to work independently and as part of a team.


• Effective time management and multitasking skills in a fast-paced environment.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.