Director of Campus Network Operations

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

Being a member of the Network Campus Operations team means you will be part of a diverse and collaborative team with critical responsibilities to protect the financial services industry and serve our clients, both internally and externally. As the Director Network Campus Operations Engineering organization, you will play a critical role in maintaining critical DTCC network infrastructure for across our global footprint. This role will deliver a unique opportunity to use your experience and problem-solving skills to transform and advance our most critical front line support organization by building new capabilities through automation, tools and staff development. You and your extended teams will ensure the reliability, stability and operational efficiency of DTCC'S networks to ensure minimal downtime and expeditious resolution of incidence. Your team will also work to improve the service delivery of network services in collaboration with our partners. As the Director you will also drive cultural changes to modernize the organization. The Network Engineering organization has a critical role in supporting client network connectivity.

You will collaborate with Operational and Business Risk Management, Business Operations, as well as IT Infrastructure & Application, Relationship Management and External clients to drive strategic and tactical automation improvements and to enhance existing tools. The Director also creates, maintains and supervises KPI's and identifies controls to measure team effectiveness and consistency to policies and procedures and creates reports to senior management team to provide clarity. The candidate must have good communication skills with the ability to communicate problems, solutions and actions through concise and clear messaging and have demonstrable ability to assess complex issues and structure potential solutions to drive resolution with senior partners.

Your Primary Responsibilities:

Support

• Providing daily operational support for the Campus Network environments.
• Technical and managerial escalation for the department, including off-hours and weekend calls as needed.
• Provide project support for Campus initiatives
• Work closely with End User Support Teams to ensure high quality client experience for internal users.

Strategy and Goals

• Develop Network Operations strategy and team goals that align with the IT Strategy
• Supporting Zero Trust Strategies, micro segmentation, and enhance campus security practices.
• Supporting highly resilient networks

Service Delivery

• Drive shift-left initiatives from Engineering to Automation
• Maintain the network services catalog.
• Annual evaluation of Standard Change.
• Identify with the team candidates for automated delivery.
• In-depth analysis of all service items as needed.

Disaster Recovery

• Key Network representative for Site Disaster Recovery, Managerial and Technical issue during tests and in the event of an actual disaster.
• Engage with Disaster Recovery customers for continuous improvement, problem management, future-state planning and continuous readiness.

Audit and Management Testing

• Directly Responsible Individual for direct and indirect requests for information about Network Operations from Internal, External and Regulatory audits.
• Identify and raise MSI's as part of continuous management control testing of process and technology.

KPI, Metrics, Incident Reporting

• Evaluate and create service improvement plans based on KPI's and Metrics.

Campus Network

• Customer concern for campus network outages and any post-mortem management actions.
• Engage with vendor management as needed.
• Collaborate with Network Engineering on Future state initiatives and implementations on the client network.
• Develop and promote programs to improve network resiliency.

Security & Resiliency

• Solid understanding if cyber security concepts
• Experience developing security in depth solutions and network hardening
• Continuously improving our security practices and standards.

Observability and Tool Management

• Partner with Virtual Command Center to build and enhance network observability capabilities.
• Partner with the network tools management, platform engineering delivery teams, and tool vendors to optimize tool usage and coverage across all network estates.

Staff and Resource Management

• Develop skill proficiency metrics and upskill opportunities for the entire team.
• Design staffing models to ensure 24x7 coverage.
• Financial and SOW planning for contracted resources.

Risk, Cyber Security, other BCR activities

• Demonstrable understanding of cybersecurity principles with the ability to successfully communicate the intersection of network services and cybersecurity across all organizational levels.
• Make final decisions on Change Implementations when called out for risk analysis by the team.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Minimum of 10 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Strong familiarization and Industry certifications for key vendors (Cisco/Palo Alto/Z-Scaler)
• Ability to work across teams to create partnerships that achieve organization goals, and passionate about building an innovative culture.
• Knowledge and Familiarity with network technology platforms, vendors and solutions.
• Experience analyzing data to create improvement actions.
• Experience initiating Continuous Improvement Projects

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn , X , YouTube , Facebook and Instagram .

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

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About the Team

Serves as a dedicated technology resource for advancing DTCC's business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC's mission to support the financial markets.