Process Automation Consultant (Jira/Atlassian Admin/consultant)

Job Summary:

• As a Process Automation Consultant, you will drive the optimization and automation of product development processes to enhance efficiency, collaboration, and delivery within our development lifecycle
• You will extensively utilize tools like Confluence, Jira, and other artifacts to document, track, and streamline workflows.
• Collaborating with cross-functional teams, you will design and implement automation solutions to reduce manual efforts, improve traceability, and support scalable development practices.
• This role demands technical expertise, process improvement skills, and proficiency in managing documentation and workflows using Confluence and Jira & other tools

• Process Analysis & Optimization: Assess current development processes to identify opportunities for automation & implement the automated workflow
• Automation Solution Design: Develop and implement automation strategies using standard tools /frameworks to streamline repetitive tasks, integrating seamlessly with Jira and Confluence for tracking and documentation.
• Create and maintain detailed process documentation, knowledge bases, and workflows in Confluence to ensure transparency and accessibility.
• Tool Implementation: Deploy and configure automation tools and integrate them with Jira and Confluence for streamlined reporting and process tracking.
• Collaboration: Partner with different stakeholders of Client's in house product and solution development team to align automation initiatives with business goals
• Workflow Integration: Ensure automation solutions integrate with existing systems, such as Atlassian tools (Jira, Confluence)
• Performance Monitoring: Define and track KPIs in Jira dashboards to measure automation impact, such as compliance rates and time saved. Provide regular updates via real time dashboards and Confluence based reports to stakeholders.
• Documentation & Training: Develop comprehensive Confluence pages for automation processes and train teams effectively.

1. Redesign the existing PMO process flow to eliminate inefficiencies and manual steps while defining clear "definition of done criteria for each deliverable. Ensure that compliance requirements (ex, correct templates, signatures, storage) are well defined and automatable.
2. Optimize the PMO Confluence folder structure, improve navigation usability, and reduce the effort required to locate key documents.
3. Develop and implement and automated auditing system to validate deliverables against the refined compliance criteria. Integrate automation workflows with tools to ensure deliverables are tracked and validated in real-time.
4. Design & implement a compliance dashboard to provide real-time visibility into deliverable progress and compliance status. Incorporate visual indicators (ex, progress bars, traffic lights) and drill down capabilities for stakeholders to monitor and address issues.
5. Configure and deploy automated, customizable notifications for pending documentation approvals and phase gate milestone approvals. Ensure notifications are tied to the compliance and audit framework, delivering timely and actionable reminders. The notifications should be sent automatically once setup without needing the PM to follow up.
6. The proposed workflow automation, checklists, and artefacts should withstand the ISO audit from a compliance point of view
7. Develop and deliver training materials to onboard teams and stakeholders to the improved processes, tools, and dashboards. Provide clear and accessible documentation to support ongoing use and maintenance of the automated systems.
8. Train the trainers for the new automated process within client ecosystem.

Qualifications & Skills:

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Total > 10Years of experience with specific experience in Product & Solutions development and process transformation/automation experience
• Minimum 3+ years of experience in process automation
• Extensive experience using Confluence for documentation and Jira for project management and workflow automation or other equivalent tools for automation
• Proven track record of implementing automation solutions in product development environments
• Hands-on experience with scripting languages and automation tools is preferred
• Expertise in configuring and managing Jira workflows, boards, and reports.
• Proficiency in creating and organizing Confluence pages, templates, and knowledge bases.
• Strong analytical skills with a focus on process optimization and workflow efficiency.
• Excellent communication and stakeholder management skills to facilitate collaboration via Jira and Confluence.
• Strategic thinking to align automation with business and development goals.
• Proactive approach to maintaining high-quality documentation and workflows.