Solution Delivery and Support Engineer

Hello,

My name is Pavan and I am a Talent Acquisition Specialist at Park Computer Systems, Inc., a Technology Consulting and Staffing company. After reviewing your resume, I believe that you may be a good fit for a job opening with one of our clients. The highlights of the position are:

Job Title: Solution Delivery and Support Engineer

Location: Camarillo, CA Onsite or in LA Metro Area, Direct Hire Role

Duration: Fulltime - Permanent

Job Description:

Looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion. In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly Free Fridays , and early shutdowns on Fridays throughout the year (including half-days during the summer).

So, if you want to join a Best Place to Work company and make the world say wow, let's talk.

Client Imaging and Professional Solutions - Americas (IPSA) is a division of Client Corporation that focuses on providing advanced imaging and professional solutions for a wide range of industries in the Americas region, which includes North, Central, and South America. This division offers a variety of products and services tailored to meet the needs of professional markets such as broadcasting, healthcare, education, sports, and more.

We are looking for a talented and experienced Support and Solution Delivery Engineer to join our Networked Live Customer Success team. Our mission is to deliver exceptional products and solutions that meet our customers' needs, ensuring their success and satisfaction. At Client, we prioritize innovation, excellence, and a customer-centric approach.

The Support and Solution Delivery Engineer plays a critical role in both pre-sales and post-sales activities, ensuring that customers receive comprehensive technical support and seamless integration of Client s Networked Live products. This position involves close collaboration with the sales team to identify customer needs and provide tailored solutions, as well as ongoing technical support and project management to ensure successful deployment and operation of our products.

This technically challenging role is based in our Camarillo, CA office and will primarily involve working with international teams and supporting customers across the USA and Canada.

Key Responsibilities:

• Pre-Sales Support:
• Work with the sales team to understand customer requirements and design solutions that leverage Client s Networked Live products.
• Conduct technical demonstrations and proof-of-concept activities to showcase product capabilities.
• Assist in creating technical proposals, tender responses, and solution architecture documentation.
• Provide expert advice during customer meetings and discussions to address technical queries.
• Solution Delivery:
• Oversee the end-to-end solution delivery process, from initial planning to final deployment.
• Coordinate with internal teams (e.g., R&D, Product Management) to ensure solutions meet customer requirements.
• Develop and maintain project plans, schedules, and documentation to ensure clarity and transparency.
• Ensure all delivered solutions adhere to industry standards and best practices.
• Post-Sales Support:
• Serve as the primary technical point of contact for customers post-sales, providing support for deployment, configuration, and troubleshooting of products.
• Manage and deliver solution implementation projects, ensuring timely and successful deployment.
• Provide on-site and remote support to diagnose and resolve technical issues.
• Conduct customer training sessions to ensure effective use of Networked Live products and solutions.
• Document support cases, technical issues, and resolutions thoroughly.
• Customer Success:
• Maintain high levels of customer satisfaction through proactive communication and problem resolution.
• Monitor customer environments to anticipate potential issues and provide preemptive solutions.
• Advocate for customers within the company to ensure their needs are addressed and they receive the best possible support.

Minimum Qualifications:

• Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
• 3+ years of experience in a technical support, solution delivery, or systems engineering role, preferably in the media transport or broadcast infrastructure industry.
• Strong knowledge of IP networking
• Experience with shell scripting (e.g., Python) for data migration and bulk data import
• Practical experience of troubleshooting in a Linux environment (c).
• Experience with virtualization/containerization technologies (Hypervisors, VMware, Docker).
• Proven project management skills with experience in delivering complex technical solutions.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Willingness to travel as needed for customer support and project delivery.

Preferred Qualifications:

• Broadcast technologies, and media transport protocols.
• Practical experience of working with broadcast IP technologies (SMPTE ST 2022, SMPTE ST 2110, NMOS, AES67).
• Familiarity with REST-based interfaces is a plus.
• Experience with Nevion products, Client IP-based products, or similar technologies is a strong plus.

Who You Are

• Customer-focused with a passion for delivering exceptional service and solutions.
• Proactive, self-motivated, and able to manage multiple tasks and projects simultaneously.
• Collaborative team player with excellent interpersonal skills.
• Detail-oriented with strong organizational and documentation abilities.

If you believe that you are well qualified for this position and are currently in the job market, or interested in making a change, please do give me a call at or reply to this email. When responding, please include your direct phone number, so that I may revert back to you promptly.

If this is your first exposure to Park Computer Systems, you can check us out at http:

Thank you for your time, and looking forward to a timely response from you