Overview
On Site
USD 50,000.00 - 50,001.00 per year
Full Time
Skills
Help Desk
IT Operations
Microsoft Excel
Customer Service
Technical Support
Android
Documentation
Collaboration
Training
Android Development
Cisco
Citrix
Management
Microsoft
Active Directory
Computer Hardware
Configuration Management
Conflict Resolution
Problem Solving
Attention To Detail
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst II to join our team in Indianapolis. In this role, you will provide technical support, troubleshoot system issues, and ensure seamless technology operations across various platforms and devices. If you excel in resolving complex technical challenges and delivering exceptional customer service, we encourage you to apply.
Responsibilities:
Provide technical support for a variety of systems, including Android devices, Apple devices, and Mac computers.
Troubleshoot and resolve issues related to Cisco and Citrix technologies.
Manage user accounts and permissions using Active Directory.
Perform hardware and software installations, upgrades, and configurations.
Support deployment efforts for new systems and technologies.
Ensure accurate documentation of technical issues and resolutions.
Implement configuration management practices to maintain system integrity.
Collaborate with team members to address and resolve IT-related concerns.
Deliver training and guidance to users on technology best practices.
Monitor system performance and proactively address potential issues.
Requirements
Proven experience with Android development and device support.
Familiarity with Cisco and Citrix technologies.
Proficiency in managing Mac computers and Apple devices.
Strong knowledge of Microsoft systems and Active Directory.
Hands-on experience with computer hardware and software configurations.
Ability to support deployment and implementation processes.
Solid understanding of configuration management principles.
Excellent problem-solving skills and attention to detail.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst II to join our team in Indianapolis. In this role, you will provide technical support, troubleshoot system issues, and ensure seamless technology operations across various platforms and devices. If you excel in resolving complex technical challenges and delivering exceptional customer service, we encourage you to apply.
Responsibilities:
Provide technical support for a variety of systems, including Android devices, Apple devices, and Mac computers.
Troubleshoot and resolve issues related to Cisco and Citrix technologies.
Manage user accounts and permissions using Active Directory.
Perform hardware and software installations, upgrades, and configurations.
Support deployment efforts for new systems and technologies.
Ensure accurate documentation of technical issues and resolutions.
Implement configuration management practices to maintain system integrity.
Collaborate with team members to address and resolve IT-related concerns.
Deliver training and guidance to users on technology best practices.
Monitor system performance and proactively address potential issues.
Requirements
Proven experience with Android development and device support.
Familiarity with Cisco and Citrix technologies.
Proficiency in managing Mac computers and Apple devices.
Strong knowledge of Microsoft systems and Active Directory.
Hands-on experience with computer hardware and software configurations.
Ability to support deployment and implementation processes.
Solid understanding of configuration management principles.
Excellent problem-solving skills and attention to detail.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.