Exchange Online Engineer

At JDA TSG, we equip many of the world s major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we ve established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.

We have immediate opportunities for Exchange Online SME to join our team working as Customer Engineer (CE). A CE s time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000. You will be responsible for customer satisfaction, deployment, adoption and support of O365 / Exchange initiatives. CE s work with and assist customers in building, deploying, operating and optimizing complex enterprise environments. Positions are full time salaried roles offering great benefits.

Salary Range: $90 - 110K based on experience.

Travel: CE s are home based and deliver services typically via Microsoft Teams.

The primary work performed includes:

• Standard Product Work Shops - Training
• In-Depth Product Reviews - White Board (Chalk Talk) Sessions
• Health Checks / Assessments
• Post Operational Review of Product Implementations
• Product Upgrade / Migration Assessments
• Systems Performance Reviews
• Act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management

The Experience you ll need to excel in the role:

• Deep understanding in Exchange server architecture 2010\2013\2016 and Exchange Online with secondary skill focused on Security (MDE, Purview)
• Strong understanding of Exchange Online architecture, Mailbox management, retention policies, and compliance features
• Familiarity with security, identity, and data governance in Microsoft 365
• Deep troubleshooting skills with Exchange server 2010\2013\2016 and Exchange Online
• Designing & implementing services of MS Exchange server (2010, 2013, 2016, 2019) such as: High availability (DAG), Public Folders, Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations both on prem and cloud.
• Experience in assessing Exchange Servers, health checks of existing solutions, provide best practice recommendations, guidance on clients, supporting customers on their operations in Exchange environments which includes change, release, performance, and availability management.
• Experience with Exchange migrations, upgrades, and optimizations.
• Deep understanding in SMTP
• Experience and skills with Failover Clustering
• Experience with PowerShell scripting
• Proven track record in successfully planning, deploying, operating, and optimizing on-premises environments
• Identity related requirements:
• Deep understanding in Active Directory architecture 2008\2016
• Experience in designing and implementing Active Directory
• Experience in backup and restore Active Directory
• Experience in troubleshooting Active Directory
• Experience in Security (MDE, Purview) highly desired