Change Management Engineer

Job Summary:

The Change Management Engineer will support the Change Management team by ensuring efficient maintenance and approval processes within the organization s wireless network. This role requires a proactive approach to managing change requests, tracking performance metrics, and optimizing change-related processes using tools such as ServiceNow and JIRA.

Key Responsibilities:

• Actively participate in Change Management Maintenance activities, including decision-making during approval processes.
• Develop and manage Moratoriums for the wireless network, ensuring proper handling of work stoppages and freezes.
• Assist in the development, approval, and maintenance of ServiceNow and CMDB systems.
• Contribute to the formulation and establishment of robust change management processes to enhance efficiency.
• Support the design and implementation of scalable scheduling, entry, and approval workflows for the change management system using ServiceNow and JIRA.
• Track and report performance metrics to measure the effectiveness of the change management ecosystem.
• Define change success and failure criteria, conduct root cause analyses, manage failure notifications, and follow up on incidents.
• Develop and maintain an intuitive dashboard for NOC teams to efficiently track and troubleshoot change requests.
• Perform additional ancillary activities related to the above responsibilities, as required.

Qualifications & Skills:

• Experience with Change Management processes in a technical environment.
• Proficiency in ServiceNow, JIRA, and other change tracking tools.
• Strong analytical skills for tracking performance metrics and conducting root cause analyses.
• Ability to establish structured approval workflows and scalable scheduling solutions.
• Excellent communication and collaboration skills to work effectively within cross-functional teams.