Life and Health insurance agent

Job Title- Insurance Agent Representative(Must have active life and health insurance license)

Location- Work from Home

Duration- Direct hire/Full-time

Job description

As an Insurance Agent Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat/and or social media to address their questions and/or concerns.
• Answering a high number of inbound calls from new and current clients - selling Medicare products through specified carrier
• Assisting customers with selecting a plan
• Answering customer questions
• Building and maintaining customer relationships
• Keeping records confidential
• Respond to requests for assistance and/or possible processing of payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.
• Ability to work remotely in a virtual team environment
• 6 months Customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Possess home state Life & Health Insurance License
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements:

• Internet Requirements:
  • Minimum subscribed download rate equal or exceeds 15.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 30.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required
• Clean and quiet workspace