Overview
On Site
USD 25.00 - 30.00 per hour
Full Time
Skills
DSS
Issue Tracking
Break/Fix
Network Support
Physical Layer
iPad
iPhone
Network
Cabling
IT Infrastructure
Onboarding
End-user Training
Remote Support
Asset Management
Database
Preventive Maintenance
Printers
Telecommunications
Wireless Communication
Operating Systems
Servers
Audiovisual
Teamwork
Collaboration
IT Service Management
ITIL
ServiceNow
Microsoft Office
Computer Hardware
Computer Networking
Help Desk
Video
MICS
Mobile Device Management
IOS Development
Android
Encryption
Laptop
Management
Active Directory
Analytical Skill
Multitasking
SLA
Relationship Building
Adaptability
GxP
Microsoft Windows
Technical Support
Mapping
Customer Service
Communication
Problem Solving
Conflict Resolution
Supervision
Taxes
Life Insurance
Information Assurance
Impact Analysis
Information Architecture
Business Transformation
Law
Job Details
Description
Job Description
DSS (Deskside Support) provide day to day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years' experience in Users support, Windows Desktop support & IT Infrastructure, network support.
Expectations (L1 Engineer)
Provide first/second level contact and problem resolution for customer issues.
Provide standard and non-standard technical support to end-users in response to specific
requests. Utilize established operating procedures to review and resolve end-user
technology issues; troubleshoots and resolve standard and non-standard hardware and
software problems.
Install, upgrade, support and troubleshoot for computer hardware (computers, PCs, laptops,
iPads, iPhones, printers, other user devices)
Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office, O365, and
another authorized desktop application.
Install, upgrade, support and troubleshoot MS Teams Room system as well as other
conference room equipment and solutions.
Install, upgrade, support and troubleshoot basic active network equipment, network
components (including cabling and connectivity) and office IT infrastructure components.
Work with Third Party Vendors to remediate complex Audio Video issues as needed.
Execute the new user onboarding process and steps (room and connectivity preparation,
devices configuration, devices handover, trainings)
Perform end user training within desktop support domain.
Performs assigned IT project tasks (e.g. Office relocation projects, technology change and
replacement, new systems roll-outs)
Maintain ticket updates for all reported incidents.
Maintain asset management database.
Performs general preventative maintenance tasks on computers, laptops, printers, user
devices.
Performs remedial repairs on Desktops, laptops, printers and any other
authorized peripheral equipment.
Admin Telcom provider's Wireless Devices/Accounts
Should have basic knowledge of Mac operating system, to support Apple pc users, apple
Devices.
Broad experience of IT with basic understanding of Networks, Servers,
Audio/Visual, Smart Devices and Telecoms.
This position requires the ability to work in a project-based environment requiring
flexibility and teamwork. Performs other duties as assigned.
Ensure acceptable user satisfaction from IT services (measured every quarter)
Record critical data and information in the standard ITIL platform (here ServiceNow)
Experiences (desired)
Windows 10, MS Office 365 and O365, PC hardware & IT network infrastructure installation
and troubleshooting, Microsoft Active Directory, Helpdesk ticketing systems.
Conference Room technologies (MS TEAMS Room, video cameras, speakers, and mics)
Mobile device management including IOS and Android devices, Enterprise
encryption solutions, Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting and problem-solving skills.
Proven ability to multi-task, effectively determine priorities and meet SLA's.
Excellent communication relationship-building and internal customer service skills.
Adaptable and flexible in a fast-changing industry and work environment.
Willing to work off-hours and weekends when required for projects or emergency support.
Working within GxP regulated environment
40h/week
Core working hours: 08:00-4:30
Skills
Desktop, Windows 10, Technical support, Printer Mapping
Top Skills Details
Desktop,Windows 10,Technical support,Printer Mapping
Additional Skills & Qualifications
Excellent customer service and communication skills. Problem solving and ability to work as sole technician with minimal supervision.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Dodge,IA.
Application Deadline
This position is anticipated to close on May 13, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description
DSS (Deskside Support) provide day to day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years' experience in Users support, Windows Desktop support & IT Infrastructure, network support.
Expectations (L1 Engineer)
Provide first/second level contact and problem resolution for customer issues.
Provide standard and non-standard technical support to end-users in response to specific
requests. Utilize established operating procedures to review and resolve end-user
technology issues; troubleshoots and resolve standard and non-standard hardware and
software problems.
Install, upgrade, support and troubleshoot for computer hardware (computers, PCs, laptops,
iPads, iPhones, printers, other user devices)
Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office, O365, and
another authorized desktop application.
Install, upgrade, support and troubleshoot MS Teams Room system as well as other
conference room equipment and solutions.
Install, upgrade, support and troubleshoot basic active network equipment, network
components (including cabling and connectivity) and office IT infrastructure components.
Work with Third Party Vendors to remediate complex Audio Video issues as needed.
Execute the new user onboarding process and steps (room and connectivity preparation,
devices configuration, devices handover, trainings)
Perform end user training within desktop support domain.
Performs assigned IT project tasks (e.g. Office relocation projects, technology change and
replacement, new systems roll-outs)
Maintain ticket updates for all reported incidents.
Maintain asset management database.
Performs general preventative maintenance tasks on computers, laptops, printers, user
devices.
Performs remedial repairs on Desktops, laptops, printers and any other
authorized peripheral equipment.
Admin Telcom provider's Wireless Devices/Accounts
Should have basic knowledge of Mac operating system, to support Apple pc users, apple
Devices.
Broad experience of IT with basic understanding of Networks, Servers,
Audio/Visual, Smart Devices and Telecoms.
This position requires the ability to work in a project-based environment requiring
flexibility and teamwork. Performs other duties as assigned.
Ensure acceptable user satisfaction from IT services (measured every quarter)
Record critical data and information in the standard ITIL platform (here ServiceNow)
Experiences (desired)
Windows 10, MS Office 365 and O365, PC hardware & IT network infrastructure installation
and troubleshooting, Microsoft Active Directory, Helpdesk ticketing systems.
Conference Room technologies (MS TEAMS Room, video cameras, speakers, and mics)
Mobile device management including IOS and Android devices, Enterprise
encryption solutions, Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting and problem-solving skills.
Proven ability to multi-task, effectively determine priorities and meet SLA's.
Excellent communication relationship-building and internal customer service skills.
Adaptable and flexible in a fast-changing industry and work environment.
Willing to work off-hours and weekends when required for projects or emergency support.
Working within GxP regulated environment
40h/week
Core working hours: 08:00-4:30
Skills
Desktop, Windows 10, Technical support, Printer Mapping
Top Skills Details
Desktop,Windows 10,Technical support,Printer Mapping
Additional Skills & Qualifications
Excellent customer service and communication skills. Problem solving and ability to work as sole technician with minimal supervision.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Dodge,IA.
Application Deadline
This position is anticipated to close on May 13, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.