Overview
On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Contract - 13+ mo(s)
Skills
Customer Support
Account Management
Provisioning
Customer Service
Management
Computer Hardware
Computer Troubleshooting
Call Center
Help Desk
Microsoft Outlook
IOS Development
IT Consulting
Staff Augmentation
Information Technology
Insurance
Life Insurance
SANS
Job Details
Help Desk Analyst 1
Hybrid
About the Job
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Hybrid
About the Job
- Duration: 12 Months Contract (possibility of extension)
- Location: - Hybrid: Atlanta, GA
- Pay rate: Hourly, depending on experience
- Job ID: 762935
- Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
- Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
- External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
- Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- High School diploma or GED
- Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
- 1+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
- Knowledge of Apple iOS.
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
- Paid Holidays/Paid Time Off (PTO)
- Medical/Dental Insurance
- Vision Insurance
- Short Term/Long Term Disability
- Life Insurance
- 401 (K)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.