Desktop Support Technician

Overview

Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

SCCM
WINDOWS

Job Details

Job Title: Desktop Support Technician

Location: 100% On-site Madison, WI

Relocation: Must be a WI resident or willing to relocate at own expense



Job Summary:

Desktop Support Technician to join its (BITS). This role is fully onsite and involves both deskside and remote support for end users, software installations, and hardware setup.



Responsibilities:





Troubleshoot technical issues on Windows laptops and desktops

Install and configure software (packaged and manual)

Set up computer stations, monitors, printers, and peripherals

Manage and resolve support tickets using a ticketing system

Assist with Windows 11 upgrades, BIOS updates, and BitLocker deployment

Support office relocation and PC imaging initiatives





Requirements (Must Have 3+ Years):





Windows desktop/laptop troubleshooting

Ticket management and issue tracking

Software installation and configuration

Hardware and peripheral setup





Preferred Skills (Nice to Have):





Ivanti or SCCM experience

Imaging and deploying desktop systems

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