Service Desk Technician - 2

Overview

On Site
Hybrid
BASED ON EXPERIENCE
Full Time
Contract - W2
Contract - Independent

Skills

Service Desk
Remote Support
FOCUS
Computer Hardware
Management
Network
Printing
Computer Networking
Technical Support
Customer Service
Remote Desktop
Network Administration
Hardware Support
Account Management

Job Details

Title: Service Desk Technician - 2

Location: Remote (Eastern Time Zone)
Employment Type: Contract

Compensation:
Pay Range: $24 Per Hr

Description:
* Provide remote support to various locations with diverse infrastructure needs.
* Respond to technical support requests via phone and online, documenting tickets comprehensively.
* Troubleshoot, resolve, and triage IT issues, escalating complex problems to advanced teams.
* Deliver exceptional customer experiences with a focus on empathy and service excellence.

Key Responsibilities:
* Deliver outstanding customer service and resolve issues effectively.
* Utilize knowledgebases to address hardware and software issues.
* Support hardware connectivity and troubleshooting for various devices.
* Manage remote desktop and network configurations.
* Support software applications and troubleshoot server environments.
* Configure and troubleshoot printing systems.
* Handle basic network troubleshooting and account management tasks.

Qualifications:
* Two years' experience in technical support or customer service.
* Technical degree or relevant certifications preferred.

Core Technologies:
Remote Desktop | Network Management | Software Applications | Hardware Support | Account Management

Contact Information:
Josh Ganzelli,

Benefits:
Learn more about our benefits offerings here

EEO Statement:
Learn more about our EEO policy here

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