Overview
On Site
USD 160,001.00 - 200,000.00 per year
Full Time
Skills
Research
Biotechnology
Spectrum
Energy
Mechanical Engineering
Military
Network
Computational Science
Photonics
Electronics
Science
Microsoft Windows
Research and Development
Optimization
IT Service Management
Leadership
Innovation
Architectural Design
Configuration Management Database
Scalability
Collaboration
UI
Business Rules
Workflow
Scripting
RESTful
Dashboard
Reporting
Regulatory Compliance
ITIL
Mentorship
Business Analysis
Business Analytics
Computer Science
Software Asset Management
Procurement
Security Clearance
Security+
Customer Engagement
Cisco Certifications
GSEC
SSCP
JavaScript
HTML
Cascading Style Sheets
Agile
Scrum
DevOps
ServiceNow
Analytics
Microsoft Office
Documentation
DoD
Communication
Organizational Skills
Attention To Detail
Management
SAP BASIS
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2507380
Location: ADELPHI, MD, US
Date Posted: 2025-07-08
Category: Software
Subcategory: SW Systems Engr
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
SAIC is seeking a proven ServiceNow Developer Sr. Functional Manager to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program and support the full range of Enterprise IT services to ARL's research mission.
This position is contingent upon contract award expected summer/fall 2025. The work is to be performed at the customer site in Adelphi, MD.
ARL's unique research mission, highly mobile workforce, and geographical disbursement of its staff, requires an innovative approach in the delivery of IT services in fulfilling the organization's mission. ARL is the Army's corporate laboratory, within the Combat Capabilities Development Command (DEVCOM). It's diverse assortment of unique facilities and dedicated workforce make up the largest source of world-class integrated research and analysis in the US Army. ARL discovers, innovates, and transitions research to provide the best technologies for our Soldiers. Some of ARL's focus areas include Biological and Biotechnology Sciences, Electromagnetic Spectrum Sciences, Energy Sciences, Humans in Complex Systems, Mechanical Sciences, Military Information Sciences, Network/Cyber/Computational Sciences, Photonics/Electronics/Quantum Sciences, Sciences of Extreme Materials, Terminal Effects, and Weapons Sciences. This position is your opportunity to utilize your skills and background as a Windows Systems Administrator and deliver support to the warfighting mission and cutting edge R&D for the US Army.
The ServiceNow Developer Sr. Functional Manager will lead the design of architecture and optimization of ServiceNow platform capabilities in support of ARL's IT service delivery, automation, and workflow modernization efforts. This is a mission-critical leadership role responsible for maintaining technical excellence, innovation, and operational effectiveness across the ServiceNow environment.
Qualifications
EDUCATION AND EXPERIENCE:
CLEARANCE REQUIREMENT:
CERTIFICATION REQUIREMENT:
DESIRED:
Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Location: ADELPHI, MD, US
Date Posted: 2025-07-08
Category: Software
Subcategory: SW Systems Engr
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
SAIC is seeking a proven ServiceNow Developer Sr. Functional Manager to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program and support the full range of Enterprise IT services to ARL's research mission.
This position is contingent upon contract award expected summer/fall 2025. The work is to be performed at the customer site in Adelphi, MD.
ARL's unique research mission, highly mobile workforce, and geographical disbursement of its staff, requires an innovative approach in the delivery of IT services in fulfilling the organization's mission. ARL is the Army's corporate laboratory, within the Combat Capabilities Development Command (DEVCOM). It's diverse assortment of unique facilities and dedicated workforce make up the largest source of world-class integrated research and analysis in the US Army. ARL discovers, innovates, and transitions research to provide the best technologies for our Soldiers. Some of ARL's focus areas include Biological and Biotechnology Sciences, Electromagnetic Spectrum Sciences, Energy Sciences, Humans in Complex Systems, Mechanical Sciences, Military Information Sciences, Network/Cyber/Computational Sciences, Photonics/Electronics/Quantum Sciences, Sciences of Extreme Materials, Terminal Effects, and Weapons Sciences. This position is your opportunity to utilize your skills and background as a Windows Systems Administrator and deliver support to the warfighting mission and cutting edge R&D for the US Army.
The ServiceNow Developer Sr. Functional Manager will lead the design of architecture and optimization of ServiceNow platform capabilities in support of ARL's IT service delivery, automation, and workflow modernization efforts. This is a mission-critical leadership role responsible for maintaining technical excellence, innovation, and operational effectiveness across the ServiceNow environment.
- Lead the architectural design, development, and implementation of complex ServiceNow applications and modules including Incident, Problem, Change, Asset, CMDB, Knowledge, and Service Catalog
- Oversee ServiceNow platform performance, upgrades, integrations, and overall health to ensure stability, scalability, and security
- Collaborate with stakeholders to gather and translate business and technical requirements into effective ServiceNow configurations and enhancements
- Lead the development of custom applications, UI policies, business rules, workflows, and automation scripts using JavaScript and REST API's
- Guide the creation of dashboards, reporting mechanisms, and performance analytics to provide insights to stakeholders
- Drive compliance with ITIL v4 standards and ARL/DoD enterprise IT policies
- Provide expert troubleshooting and resolution of platform issues and user incidents
- Stay abreast of ServiceNow's evolving capabilities and recommend enhancements to support digital transformation
- Mentor and lead junior developers, ensuring code quality, documentation, and delivery best practices
Qualifications
EDUCATION AND EXPERIENCE:
- Must have an MS or BA/BS Degree in computer science or information technology with two (2+) years of additional experience.
- Must have at least five (5+) years of relevant experience working in IT software asset management, IT procurement, or related fields.
CLEARANCE REQUIREMENT:
- Must have an active Secret clearance
CERTIFICATION REQUIREMENT:
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.)
- ServiceNow Certified Application Developer (CAD), or equivalent
DESIRED:
- Proven experience leading ServiceNow implementations and module customizations in DoD or federal government environments
- Deep understanding of JavaScript, GlideScript, HTML/CSS, REST APIs, and integration best practices
- Familiarity with Agile/Scrum methodologies and DevOps pipelines within ServiceNow
- Hands-on experience with Flow Designer, IntegrationHub, Performance Analytics, and Virtual Agent frameworks
- Proficiency with Microsoft Office products
- Experience creating and modifying documentation for technical processes and procedures
- Experience working in or supporting Army or Department of Defense (DoD) IT environments
- Experience providing quality service and support for mission-critical systems and VIP end users
Excellent communication skills (written and oral) and interpersonal skills - Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.