Systems Administrator (Gong / NICE Nexidia)

A client of Innova Solutions is immediately hiring for a Systems Administrator (Gong / NICE Nexidia)

Position type: Contract

Duration: Temple Terrace (Hybrid)

Description:

As a Systems Administrator (Gong / NICE Nexidia), you will :-

• Serve as the lead admin for Gong and NICE Nexidia
• Manage user provisioning, roles, permissions, and license assignments.
• Monitor and maintain system integrations.
• Configure analytics dashboards, call filters, trackers and workflows.
• Ensure data integrity and troubleshoot syncing issues or API failures.
• Partner with Revenue Ops, Support, and CX teams to translate business goals into platform configurations.
• Develop scalable processes for managing scorecards, call coaching, and rep performance analysis.
• Leverage platform insights to support onboarding, training, and compliance efforts.
• Maintain accurate documentation of workflows, best practices, and governance standards.
• Participate in tool evaluations, upgrades, and migrations.
• Assist with UAT, release note communication, and feature rollouts.
• Help define KPIs to evaluate platform usage and business impact.

Required Experience:

• 2 years of experience managing an application with a user count of no less than 500 active users.
• 2-4 years of experience administering SaaS platforms, preferably in CX or Revenue Intelligence.
• Hands on experience with Gong, NICE Nexidia, or similar tools (Observe. AI, Chorus, Verint, etc.).
• Familiarity with CRM (Salesforce), CCaaS (CXone), and BI tools (E.g., Tableau, Power BI).
• Experience managing integrations between Gong/Nexidia and Salesforce.
• Familiarity with JIRA documentation process.

Preferred Qualifications:

• Gong Revenue Intelligence Admin or Partner Enablement Certifications (if available)
• Salesforce Administrator
• Gainsight NXT Admin
• Google Data Analytics or Tableau Desktop Specialist
• ITIL Foundation (for ITSM process awareness)
• AWS Certified Cloud Practitioner

The ideal candidate will :- Have experience with Gong, NICE Nexidia, CRM (Salesforce), CIAs (CXone) and BI tools.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Nikita Awasthi

PAY RANGE AND BENEFITS:

Pay Range*: <Between $45 per hour > OR $50 per hour>

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America s Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website:

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at and earn $250-$1,000 per referral.