Technical Support Technician

Job Title: Technical Support Technician I
Location: New Carlisle, IN (Onsite)
Duration: 6 Months (Possible Extension/Conversion)
Schedule: Monday Friday, Day Shift (40 hours/week)
Job Overview:
We are seeking a Technical Support Technician I to provide end-user support across a variety of technical issues. The role involves troubleshooting, documenting, and resolving problems, as well as supporting hardware and networking equipment installations. Candidates should have a background in IT technical support, strong fiber optics and cabling knowledge, and experience with hardware troubleshooting.
Responsibilities:

• Provide first-level support via phone, email, and in-person requests.
• Identify, research, and resolve hardware and technical issues.
• Document, track, and monitor problems to ensure timely resolution.
• Support installation and troubleshooting of fiber optic cabling (MTP, MPO).
• Work on hardware troubleshooting including switches (Cisco, Juniper).
• Follow standard operating procedures and guidelines.
• Collaborate with team members and escalate complex issues when needed.

Requirements:

• Experience: 1+ years in IT technical support or related role.

Technical Skills:

• Fiber optics and cabling (MTP, MPO) must have.
• IT technical background with troubleshooting knowledge.
• Hardware troubleshooting with Cisco and Juniper switches.

Education/Certifications:

• Not required (Associate s degree preferred).
• Strong problem-solving skills with attention to detail.
• Ability to follow instructions and work under supervision.

Preferred Qualities:

• Strong initiative and bias for action.
• Ability to dive deep into technical problems and resolve efficiently.
• Good communication and teamwork skills.

Additional Information:

• This role is onsite only (no remote option).
• Overtime is not anticipated.
• Position may be extended or converted based on performance and business needs.