SME (Public Safety/RMS SME)

Overview

Hybrid
Depends on Experience
Full Time

Skills

Regulatory Compliance
Law Enforcement
Records Management
System Requirements

Job Details

SME (Public Safety / RMS SME)

Work location: mostly remote, with the exception of first and last meeting on site.

Position Summary:

The SME Business Analyst (Public Safety/RMS SME) will play a critical role in supporting the planning, analysis, and implementation of a comprehensive Records Management System (RMS) for law enforcement and public safety agencies. This individual must possess in-depth subject matter expertise in police administration, including working knowledge of authority language, regulatory frameworks, law enforcement workflows, and incident reporting systems. The ideal candidate will act as a liaison between technical teams, agency stakeholders, and vendor partners to ensure requirements are fully aligned with operational and compliance needs across all phases of the RMS modernization lifecycle.

Key Responsibilities:

  • Lead business process analysis for public safety departments with a focus on law enforcement operations, records workflows, and statutory compliance.
  • Analyze current-state RMS functionality and translate authority-based requirements into clear and actionable technical documentation.
  • Interpret and apply local, state, and federal policy or legal mandates as they relate to RMS functionality, records retention, data access, and security.
  • Collaborate with internal teams, client stakeholders, and vendors to develop and validate system requirements, test scenarios, and implementation strategies.
  • Support the development of functional and technical documentation, including use cases, business rules, and data mapping aligned with law enforcement terminology.
  • Advise on change management and training efforts to support successful RMS adoption by sworn and civilian personnel.
  • Participate in stakeholder workshops, governance sessions, and user acceptance testing as a subject matter resource for law enforcement systems.
  • Ensure that all recommendations and system improvements consider CJIS compliance, agency reporting obligations, and operational impact.

Minimum Qualifications:

  • Bachelor s degree in Criminal Justice, Public Administration, Information Systems, or related field (Master s preferred).
  • 7+ years of experience as a Business Analyst or SME supporting law enforcement or public safety IT systems, including RMS or CAD systems.
  • Deep knowledge of law enforcement Records Management Systems (RMS) and best practices.
  • Demonstrated expertise in police administrative processes, reporting standards, and public records management.
  • Strong understanding of authority language (e.g., statute references, procedural language, command structures).
  • Ability to benchmark Henrico s processes against industry standards and help define functional requirements.
  • Experience working with government agencies or large-scale RMS/CAD implementations is highly preferred.
  • Excellent communication skills with the ability to interface confidently with both technical and non-technical audiences.
  • Familiarity with project methodologies such as Agile or hybrid models in government IT environments.

Preferred Certifications:

  • CBAP (Certified Business Analysis Professional)
  • PMP (Project Management Professional)
  • Certifications in public safety or law enforcement systems (e.g., NIBRS, CJIS training)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.