Overview
$DOE
Full Time
Contract - W2
Contract - Full Time
Skills
AWS
Operations Support
L1 L2 Support
Job Details
Job Title: Lead Operations Support Engineer
Location: Canada (Remote EST)
Duration: Full Time Employment
Location: Canada (Remote EST)
Duration: Full Time Employment
Required Skills & Qualifications:
Experience:
L1 & L2 Support: Minimum of 8+ years of experience in a similar support role (Incident Management, Problem Management, Service Request Management, including troubleshooting complex issues in cloud environments).
Soild hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring boot microservices and cloud monitoring tools.
Strong grounding in ITIL practices - Incident, Problem, Change, and Request Management.
Experience:
L1 & L2 Support: Minimum of 8+ years of experience in a similar support role (Incident Management, Problem Management, Service Request Management, including troubleshooting complex issues in cloud environments).
Soild hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring boot microservices and cloud monitoring tools.
Strong grounding in ITIL practices - Incident, Problem, Change, and Request Management.
Technical Expertise:
Deep understanding of cloud-native application support in AWS.
Expertise in application monitoring tools (e.g., AWS CloudWatch, Splunk, and Datadog).
Strong troubleshooting and RCA skills, especially in production environments.
Familiarity with common troubleshooting methodologies and tools for cloud infrastructure.
Proficiency in scripting or automation using tools like Python, Bash, YAML, and Terraform is a plus.
Understanding of Java: Ability to understand, troubleshoot, and diagnose issues in Java-based applications or platforms, especially in a cloud environment.
Deep understanding of cloud-native application support in AWS.
Expertise in application monitoring tools (e.g., AWS CloudWatch, Splunk, and Datadog).
Strong troubleshooting and RCA skills, especially in production environments.
Familiarity with common troubleshooting methodologies and tools for cloud infrastructure.
Proficiency in scripting or automation using tools like Python, Bash, YAML, and Terraform is a plus.
Understanding of Java: Ability to understand, troubleshoot, and diagnose issues in Java-based applications or platforms, especially in a cloud environment.
Problem-Solving & Troubleshooting:
Ability to effectively diagnose and resolve complex technical issues with cloud-based infrastructure and applications.
Analytical mindset with a strong ability to apply logical problem-solving skills under pressure.
Ability to effectively diagnose and resolve complex technical issues with cloud-based infrastructure and applications.
Analytical mindset with a strong ability to apply logical problem-solving skills under pressure.
Soft Skills:
Strong leadership and mentoring capabilities.
Excellent verbal and written communication skills for working with both technical and non-technical stakeholders.
Attention to detail and a proactive approach to identifying and solving problems.
A strong sense of ownership and accountability for the stability and reliability of production systems.
Strong leadership and mentoring capabilities.
Excellent verbal and written communication skills for working with both technical and non-technical stakeholders.
Attention to detail and a proactive approach to identifying and solving problems.
A strong sense of ownership and accountability for the stability and reliability of production systems.
Shift Requirement:
This position requires the flexibility to work in rotating shifts to ensure 24/7 support coverage, including nights, weekends, and holidays as required.
This position requires the flexibility to work in rotating shifts to ensure 24/7 support coverage, including nights, weekends, and holidays as required.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.