Overview
On Site
$25.0000 - $30.0000
Contract - W2
Contract - Full-time
Skills
support
desktop
application
Job Details
Position Details:
Location: Metro Park, NJ
Job Title: Application Support
Job Description:
- Communication both written and verbal
- Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Windows Server, Websphere)
Service Level Management (Incident, Problem and Change Management) - Level Application Support (Log file interrogation, error code correlation, data integrity checks/updates, script troubleshooting, application recovery)
Operational Responsibilities: - Proactively monitor ticket queue for application incidents, provide detailed technical updates
- Provide input to Command Center Technical Lead teams for problem recovery of live Services and 3rd party applications
- Provide log files and data to Client Levelapplication team when required
- Perform data updates on behalf of the client to aid in problem recovery
- Participate in and support weekend maintenance period
Additional Responsibilities: - Participate in 24/7 Rotating Shift Pattern
- Support Project change activity and testing, providing real time investigation into issues arising from testing on new components, updating work-in-progress procedures, and liaising with support groups and test teams. Provide testing metrics and performance data as and when requested.
- Ensure all CAPS related documentation is updated and accurate