Project Team Manager

Description

The Project Team Manager will oversee the daily operations of the project team, manage technical projects, and ensure the successful implementation of IT solutions. This role involves providing guidance to the team, fostering a collaborative environment, and delivering exceptional client experiences. The Project Team Manager will report to the Director of Managed Services.

Responsibilities

Project Team Management

• Oversee day-to-day operations of the project team, including ticket management, resource allocation, and escalation procedures.
• Lead, manage, and mentor the project team, providing quarterly 1:1s, annual reviews, and frequent check-ins.
• Act as a point of escalation for complex technical issues, ensuring root cause analysis and remediation.
• Ensure adherence to company policies and handle security inquiries, tickets, and incidents.
• Coordinate with third-party vendors and collaborate with other teams on projects requiring vendor coordination.

Technical Project Management

• Plan and implement IT projects for clients, utilizing best practices and standards.
• Communicate with client end-users and management groups regarding infrastructure design, maintenance, and administration.
• Install, integrate, operate, administer, and support various hardware devices.
• Analyze and develop system designs, completing implementations individually and as part of a team.
• Onboard new and existing clients in accordance with their agreement terms.
• Follow and create accurate documentation related to client projects and infrastructure.

Team Leadership and Development

• Mentor and support other technicians, assisting in their professional development.
• Maintain and improve a culture of positive engagement and improvement.
• Oversee the continuous improvement of team members' skills.
• Perform after-hours work when needed and complete onsite tasks as required.

Support for Service Desk Escalations

• Assist with technical issues escalated by the Service Desk, providing expert guidance and resolution.
• Analyze and troubleshoot complex problems, ensuring timely and effective solutions.
• Work closely with Service Desk personnel to understand recurring issues and develop preventative measures.
• Centralized Services Support
• Collaborate with the team to ensure streamlined and efficient service delivery, leveraging our suite of tools and services.
• Implement and support our suite of tools and services to improve overall operational efficiency.
• Identify opportunities for automation using scripting languages and system improvements to enhance service quality.
• Ensure consistent communication and coordination between project teams and the service desk, employing change management principles to effectively utilize our various tools and collaboration platforms.

Technical

• Strong knowledge/experience in Windows Server & Desktop environments.
• Understanding of networking, including routers, switches, firewalls, and modems.
• Experience with Microsoft environments (On-Premises, Hybrid, Cloud-based) and virtualization platforms.
• Knowledge of cybersecurity principles and best practices.
• Ability to design, implement, and support highly technical solutions across multiple client environments.

Requirements

Cloud Technologies, Microsoft Server, Wireless Technologies, Router Switches

Technology Doesn't Change the World, People Do.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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